(Topic ID: 147385)

Does Stern customer service ever respond to emails?

By balboarules

3 years ago

Topic Stats

  • 19 posts
  • 18 Pinsiders participating
  • Latest reply 3 years ago by dung
  • No one calls this topic a favorite


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    #1 3 years ago

    I have emailed Stern customer service probably 5 times over the past few years, and never once have I gotten a response.. do they ever respond?

    #2 3 years ago

    Call them on the phone. Has worked for me in the past.

    #3 3 years ago

    Always and right away for me.

    #4 3 years ago

    Eventually for me.

    #5 3 years ago

    I will try calling them, I guess it is just me.

    #6 3 years ago

    Always had great customer service via phone call

    #7 3 years ago

    I called last week in the a.m. and they answered on the second ring. That was Tech Support though, not customer service?

    #8 3 years ago

    They have responded to my phone calls as well as emails in the recent past.

    #9 3 years ago

    Their spam filter is super jumpy...if you don't hear back relatively soon, call.

    #10 3 years ago

    Never had an issue just picking up the phone and calling, and I'm the kind of guy who always prefers email over the phone.

    #11 3 years ago

    I have called them several times. Start calling about 2 or 3 minutes before they open (they are pretty good about answering on time). If they have already taken a call then stay on hold, don't hang up. Someone will generally answer within 10 to 12 minutes.

    #12 3 years ago

    Call on the phone or if it's tech support, email Chas. He's awesome at helping.

    #13 3 years ago

    I sent an email this week and got a response, but there's been times I haven't.

    Best bet is always to call and talk to someone.

    #14 3 years ago

    I find their email support pretty bad for the most part. I usually have to follow up multiple times. I'm current waiting for a response on something I sent to them about a week ago.

    There's really no excuse in this day and age for someone not to respond to emails within hours.

    Jared on Facebook is fantastic. I wish their customer support had the same response time!!!

    #15 3 years ago

    Yes, yes they do.

    #16 3 years ago

    Phone calls are 50/50. Email is answered but it may take a day or two. Best advice: Keep trying.

    #17 3 years ago

    As Guinnesstime mentioned, their tech support has been top notch. Stern really take care of their customers.
    I have spoke to Chas as well. Super friendly.

    #18 3 years ago

    +1, even here long way from US (belgium)

    tribute to Patrick P., which was perfect on 2 occasions

    #19 3 years ago

    I have emailed them for a file and called for tech support. Never had an issue.

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