Milford, MA
I have emailed Stern customer service probably 5 times over the past few years, and never once have I gotten a response.. do they ever respond?
(Topic ID: 147385)
Melbourne, ON
I called last week in the a.m. and they answered on the second ring. That was Tech Support though, not customer service?
Never had an issue just picking up the phone and calling, and I'm the kind of guy who always prefers email over the phone.
I have called them several times. Start calling about 2 or 3 minutes before they open (they are pretty good about answering on time). If they have already taken a call then stay on hold, don't hang up. Someone will generally answer within 10 to 12 minutes.
I sent an email this week and got a response, but there's been times I haven't.
Best bet is always to call and talk to someone.
I find their email support pretty bad for the most part. I usually have to follow up multiple times. I'm current waiting for a response on something I sent to them about a week ago.
There's really no excuse in this day and age for someone not to respond to emails within hours.
Jared on Facebook is fantastic. I wish their customer support had the same response time!!!
As Guinnesstime mentioned, their tech support has been top notch. Stern really take care of their customers.
I have spoke to Chas as well. Super friendly.
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