Quoted from beeker3000:I've replaced both the transmitter and receiver and verified that they are functioning.
If the opto isn't regeristering in switch edge test, how do you know they are functioning?
Disconnect the receiver opto and make/break the switch row/column wires for the reciever. If it works, you have an opto problem, if it does not, you have a break in your row or column lines. An opto is simply a replacement for a mechanical switch, so the same rules apply for diagnosing typical switch problems.