Normally the MPF does not work when it is disabled OR when your machine encounters an error in one of the optical switches (behind the white buttons). Mine had the same problem and I found out two of the optical switches where always triggered. It turned out that the receptors did not work on two buttons. I fixed it and the MPF worked like a charm (for two weeks, then a ball got stuck when the MPF was lowering and now it only rises an inch...)