My last 3 nib deliveries all came from different companies even though they all shipped direct from stern. All had significant damage to the box which lead to immediate unboxing by the delivery driver to inspect for damage. Luckily no damage but no tip if the box isn't in decent shape from me. The last guy didn't speak much English and wouldn't stop trucking from the wrong side so no tip there either. If I see one that cares a little I'll tip but have not seen that in a while.