Quoted from Deez:

I hate when people turn my route games off. They turn them off like they're doing someone a favor but don't tell the bartender or anyone or text my number that's on the backglass. It makes me so mad. I don't have time to play test everything and then I try and figure out what's wrong and the game plays perfect. The gear stripped out on my MM so I purposely disabled the drawbridge while the part came in and someone turned the game off on a Saturday night. Such an asshole move. The game compensates. Tell the bartender and he'll contact me and put a sign on it. Don't turn it off.

Quoted from Deez:

So to clarify just a little further. If a pop bumper cap is stuck in the drain or the flippers are completely broken I don't care if someone turns the game off. I prefer the bartender do it so they notify me though so I can make sure to bring parts or will come in to fix it sooner. But something like a switch not working, leave it on. It's hard enough making money routing games. Most people don't even notice. I'll see the credit dot and fix it when I'm there. If you turn it off. A credit dot might not be triggered since it takes a bit for it to happen. I like to keep my games working 100% but my thinking is I rather get to play a pinball that has a feature broken then not get to play any pinball at all.