Agree. On one extreme end you have someone turning off a machine because of a single switch not working say. Definately not cool as it’s not easy being an operator today and we all appreciate what they so for the hobby and all their hard work. A game turned off means no income from that machine. No income means the game won’t be there next time you visit.
On the other extreme you have operators who treat machines like honeypots - totally broken machines that never get fixed but as long as there are some blinking lights, some suckers will still plunk in some coins (ususally kids). I was at Free Gold Watch in SF a couple years ago (when I started in the hobby) and put my money in a pin. Looked up and DMD was completely dead. I politely notified the attendant and was waiting for him to come over and turn off, put on a sign and credit me on another game. He said to me “no refunds - too bad - you should have looked” (something like that) and left it on for the next sucker. He looked at me like I was insane even for mentioning it to him for who would think that anyone would even care nevermind refund me. I just walked out. Me personally I call this theft or fraud when you are knowingly screwing people and even to their face. That was an eye opener to the scum side of this hobby and how they damage the hobby.
So these are the two extremes and every situation can probably be found between these two - shades of gray and not black and white.
So when do you turn pins off? You decide.