Pittsburgh, PA
So I used freightquote.com in October of 2020 to schedule pickup of a megatouch and deliver to me in PA from New Jersey. Pitt-Ohio Express was the carrier. A price was agreed upon and paid for. The carrier went to the location on the scheduled date, but refused to pick up the game because it was not palletized. Knowing full well what they were picking up, this should have been discussed before pickup. (This was the start of all the problems) So we reschedule pickup and the seller agrees to palletize. The carrier misses the "NEW" pickup date, but assures me it will be delivered on the expected date. Only after I call the company to figure out why they didn't pickup. Next, carrier misses the delivery date with no phone call, email, ect. So now I have wasted a day of vacation. I call freightquote again. This time I speak to a manager who gives me a partial refund. Cool, I am happy with the partial refund. This should be the end of it, but however it doesn't play out that way. A few weeks later I get an email saying the company is going to charge me $40 for lift gate services, which I explicitly said I did not need at the start of the agreement. (the game weighs like 150lbs, and I could've off loaded it myself). Another call to the freightquote manager yields this charge taken off the bill. So now this should be over right? Not yet..... January 2021 gives me ANOTHER email stating that in reviewing my "contract" They are going to autocharge the credit card I used for their services $100 for a "missed truck" I dispute the charge with them. They deny my dispute. I tell them I am not authorizing them to charge my card, and if they do will file a fraudulent charge. They charge my card anyway. I have now filed the fraud charge with my credit card company, the BBB, and the consumer financial protection bureau. Just wanted to give everyone a heads up if your having a game shipped, stay FAR away from freightquote.com and pitt-ohio express.
(Topic ID: 287084)
Edmonton, AB
