Quoted from PinballSTAR:As a distributor I'm going to say :
1. This fix looks good and nothing negative to say about it, I admire someone trying their best to help folks... but words of caution...
2. JJP is asking people to NOT remove your posts just yet - too many people are getting curious and may be causing potential damage that doesn't exist or need to be done by removing the posts just yet. Not saying at some point JJP may have some sort of commentary and part of that is to 'remove the posts and do this or that' but as of right now I am advising my customers to not start disassembling your playfield. WAIT for the company to say something... it'll be coming I'm sure.
3. In general, doing stuff to your game and causing damage or manipulating something they do not yet have a fix for (if they will) is something that the warranty doesn't cover - the warranty covers your game as you bought it and like adding mods or things to a game and if you do additional / new damage, that's on you, so again 'wait' until JJP has something to say before you start doing home brew stuff. We have no idea if doing this or some other 'fix' is going to be counter productive to what they are going to say. I don't know - just saying wait, then at that time, if this is the best option - you can always do this.
4. Be patient I'm confident both JJP and Stern are working to figure things out at this time to determine, what happened, how to prevent it, and hopefully how to resolve things for existing customers.
5. All of the above is from me, the distributor, and not from JJP or anything official - just saying what I would tell to my customer if they asked me about this. Right now, we are all just saying 'wait', let them figure things out and comment.
Just trying to be helpful to everyone and cautious here - I think it's great this shows results - but I think it's best to wait for official word from these companies, until then a little patience may be warranted. You don't want to look back and say 'I wish I waited for the companies to say something'. Not everyone is skilled at working on games and I don't want to see anyone causing additional issues at this time. I'm sending this to JJP as well for them to see / evaluate etc... maybe it'll help them which is good.
Joe Newhart
PinballSTAR Amusements
I haven’t removed any of my star posts to look but what if one of the Star Posts crack or break. I have had to replace star posts on new games do to cracking with use. An operator or home owner should not have to worry about damaging the clear coat from simple removal of a Star posts. It’s crazy you can’t even remove them.
I think as buyers of these games we just want an answer from these companies of what will be done to remedy the situation as you said. I am also confident something will get eventually done. It would be nice to hear directly from someone from these companies exactly what will be done. I understand this may take some time. Just wish the companies would at least put us buyers mind at ease.
When my Ghostbusters had issues it took time but I was assured I would get a new playfield from Stern. On my recent, NIB purchases there has been too much radio silence. I’m not just talking about JJP, this is a Stern problem as well.
Pleasanton, CA
