Quoted from Darscot:I don't have any animosity towards a distributer but I don't really see the point of them. They are just a middle man and added cost for me. I don't need any help or support setting up the pin. I am going to be able to deal with almost any issue that comes up. Anything major your really dealing with the manufacture anyway. It's just swapping something if its broken and your lucky enough they will send you a replacement. I would much rather just order online.
Outside of this forum, very few people (1) know that pinball machines can be purchased for your home/business, (2) know how to do simple repairs, and (3) have any idea what to do with machines once they have out grown them and want a new/different one.
While you might not need a distributor, the majority of pinball collectors (outside of the Pinside community) do need one. We are the people that bring the new machines to your local shows, we are the people that support your local tournaments and launch parties, we are the people that make sure the general public know that this is even a thing, we are people that deliver and setup the machines in people's home / businesses, and we are the people that deal with the customer support so the manufacturers can do what they do, which is build new machines.
I have lots of customers that don't need a thing from me other than the machines itself. Those are great customers and i truly enjoy dealing with them. they get a better price because i know that i am not going to be spending my evenings walking them through how to remove the glass, adjust a switch, understand what the "credit dot" means, or just adjusting the volume. For the average person though, they will generally pay MSRP (not over) because i do know that i will be spending time with them so they enjoy their pinball experience and therefore are more likely to purchase another machine. My job is to make money and support my family. I do this by making sure each and every customer enjoys their pinball (and other gaming) experieces. This is accomplished by doing in home deliveries, by making followup phone calls / emails, and by them (the customer) knowing that they can call me for technical advise on repairs, or just advice on a new machine they have been looking at.
At the end of the day, the distributor network serves a purpose to the MAJORITY of the pinball community. I don't need help changing the oil on my truck, but i would never think about getting rid of the car dealers. I don't want to be just another number when i call Dodge, i want to be known by name when i bring my truck in for maintance or service.
For your point of us "just a middle man and added cost for me," buy a game directly from Spooky or JJP. The price you pay will be the same as what I will be asking you. The "before, during, and after the sale" benefits are greater coming from myself than from a manufacturer, I GUARENTEE IT. There are so many great dealers/distributors out there that we shouldn't let a few that charge more ruin our names. Many of us doing this for a living, and have been doing this for a while now. Some of the new ones that have just came in are all about the short game and will be gone in a year or two when they can not get the amount of machines it will take for them to survive (at msrp). The rest of us will survive and be here for our customers when supply returns to normal.
The points of supply and demand have been gone over repeatedly in this thread already, so no need to revisit them again. Just remember that 99.9% of all businesses (in the US) are Small Businesses and therefore you typically know the owner and the people running it. 88% of all small businesses have less than 40 employees. There isn't a manufacturer out there, USA based (including Spooky), that doesn't have more than 40 employees. Most of your pinball distributors / dealers are typically less than 5 people.
If you want to be just another number (with no monetary savings) then advocate for the demolishment of the distirbutor network, but if you want to know that someone else is THANKFUL becuase you are their customer and not just a paycheck, then start to appreciate everything that we do.
@darscot, this post is not directly entirely just at you. I have seen this arguement brought up multiple times over the years and while it is a valid arguement for you, it certainly does NOT apply to the majority of pinball owners (which don't even know that "Pinside" is a thing). Take what i post with a grain of salt from someone that does this for a living. Are we making money right now, YES. When demand is through the roof, selling machines is an easy thing to do, but don't forget that demand has not always been like it has for the last 18 months. Don't forget about the times when distributors (like myself) had to pay in full for Wizard of Oz up front and then play the waiting game. Don't forget about games like WWE, Dialed In!, Rob Zombie, Oktoberfest, etc that were ordered and than sat for months before prices were discounted in order to move inventory. For anyone that has been doing this for more than 10 years, these last 18 months (while devestating to the world at large) have been a payoff for YEARS of hard work and struggle.
I am not here to tell anyone what to do, I can only control what my company does. We are here for the long haul and hope to be doing this for a couple decades to come. Pinball is HOT right now for mulitiple reasons. It won't stay that way forever, and then it will be back to putting in more time and effort to make ends meet when the demand is no longer insane. Our customers will tell you that our prices are fair, we stand behind the products we sell (even when the manufacturer does not), and that we know each of them and treat them all with the respect that is earned from entering a sales agreement between seller and buyer.