Another vote for Zach at Flip N Out.

I've bought games from Flip N Out, Gameroom Guys, Marco and Custom Pins out of Vegas and have gotten first class service.

I'm sad and surprised to say that my recent purchase from Cointaker has been an abysmal experience. My new LZ premium is inoperable. I opened a ticket November 21st that is still "pending". I sent a follow up email that has gone unanswered. I called and left a message for a return call which has also gone unanswered. I've played my new game a total of five times in a month.

I've finally given up and am hiring an authorized Stern tech to come from Vegas next week. I'll pay him myself even though the game is under warranty.

Disappointing to say the least. I can only guess they take care of their regular customers as they have a good reputation. Melissa was awesome when I called to order the game but now apparently I'm on the pay no mind list.

One and done.

Thanks for the confirmation.

Another thing I forgot to mention is the tracking service that they use is worthless. I'm lucky that I was home when the game arrived because the tracking number still showed that it was in a disribution center when it was delivered.

Serves me right for not going through a distro that I've bought from in the past. I've just heard good things about CT so I thought I wouldn't have a problem. Guess I was wrong.

Update: Melissa has gotten back to me which is appreciated.

Update #2

Melissa is going above and beyond to rectify the situation. I'm blown away with the generosity she and Cointaker have shown. Keep in mind they probably didn't make much (if anything) on this sale to begin with, as it was deeply discounted. Cointaker is not only paying the tech to repair my pin (which they will hopefully get compensated for by Stern), but she's including a generous gift for my inconvenience.

Cointaker has a well deserved reputation as one of the best distros out there and despite my initial experience, I wouldn't hesitate to buy from them again.