(Topic ID: 223650)

Stern Distributor - best after sale support if there is an issue


By pcprogrammer

8 months ago



Topic Stats

  • 18 posts
  • 14 Pinsiders participating
  • Latest reply 8 months ago by cjmjmm2006
  • Topic is favorited by 3 Pinsiders

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    #1 8 months ago

    Pricing is pretty uniform now with Sterns. Wondering who provides the best support if the game has an issue and Stern has to cover something under warranty? Private message me if there is a bad experience you've had with one (not looking to publicly shame anyone here.)

    #2 8 months ago

    Nitro pinball has been excellent to me. I’ve made several nib purchases from tommy. Any issues are taken care of above and beyond. Very highly recommend to anyone in Canada or WA.

    #3 8 months ago

    I don't buy new pins often. Just envisioning if I had ghosting, warped or other playfield problems I'd want someone that can help and get things covered under warranty.

    #5 8 months ago

    I think with the rare exception, most in this small knit community are service oriented, and more than willing to go the extra mile. That said, someone who is unreasonable with their expectations will find it hard in any industry to satisfy their expectations.

    #6 8 months ago

    I use JJ at the Game Exchange in Colorado and have referred him to buddies who share my opinion that he’s the man. He and Chaz at Stern helped me with an issue with a machine on a Saturday night and Sunday morning.

    #7 8 months ago
    Quoted from Chisox:

    I use JJ at the Game Exchange in Colorado and have referred him to buddies who share my opinion that he’s the man. He and Chaz at Stern helped me with an issue with a machine on a Saturday night and Sunday morning.

    Thanks. JJ and Trent were on my short list of distributors to use.

    #8 8 months ago
    Quoted from extraballingtmc:

    Nitro pinball has been excellent

    Plus 1

    #9 8 months ago

    CoinTaker for the win!
    Chris & Melissa are great to work with.
    They own CoinTaker / Pinball Side mirrors / Laseriffic. They have you covered for All of your pinball needs.

    Contact info:

    570-847-9595 Melissa, Sales / Customer Support

    570-847-6366 Chris, Tech Support

    To make order changes, please email Cass@cointaker.com

    905-581-1800 For our great customers in CANADA

    cointaker
    happy-customers-icon-13 (resized).png

    #10 8 months ago

    Glad to see people care about support and service rather than just the price! Quality dealers will be here for years to come and pricing from one dealer to the next is comparable. So you get to deal with the company that you like.

    Happy to talk Pinball anytime!

    Greg M
    Pinballpro.com
    Pinhedz.com
    Buckwerxaudio.com

    #11 8 months ago

    Reach out to Kingpin for a good local distributor. Most of the time, you call Stern directly for service issues anyway.

    #12 8 months ago

    I always use Trent at tilt amusements always helpful.

    #13 8 months ago
    Quoted from Coolpinballdino:

    I always use Trent at tilt amusements always helpful.

    +1

    #14 8 months ago

    JJ at Game Exchange is da man!

    #15 8 months ago

    Kingpin Games (Christopher Meunier) is great because when you call he answers right away and if he doesn’t he calls you back within 10 minutes. He cares about his customers and always willing to help. He also brings a ton of games to Midwest Gaming Classic and Mad Rollin every year. He has also helped me with my tournaments getting prizes.

    #16 8 months ago

    For stern I will recommend Trent. Hes the best. I never, in a dont know how many years, ever have to go anywhere else. Trent is straight and fair as they come. Even sales I have sent to him, everyone that buys from him is 100% pleased. Everyone has their own relationships but being treated fairly is at the top of my list. Trent has never done anything but be great to me.

    #17 8 months ago
    Quoted from cjmjmm2006:

    For stern I will recommend Trent. Hes the best. I never, in a dont know how many years, ever have to go anywhere else. Trent is straight and fair as they come. Even sales I have sent to him, everyone that buys from him is 100% pleased. Everyone has their own relationships but being treated fairly is at the top of my list. Trent has never done anything but be great to me.

    Spot on. I think it’s great when you find a distributor that is honest, responsive, supports the hobby, and follows through with their commitments. For me price is a distant 5th though often with a good relationship you don’t even have to ask or question if you got a good deal. There are several that pop up repeatedly and deservedly so. For me that dealer is Flippen Out Larry, glad you found one you trust also. Makes pin buying like going to Carmax. Only for toys.

    #18 8 months ago
    Quoted from Yelobird:

    Spot on. I think it’s great when you find a distributor that is honest, responsive, supports the hobby, and follows through with their commitments. For me price is a distant 5th though often with a good relationship you don’t even have to ask or question if you got a good deal. There are several that pop up repeatedly and deservedly so. For me that dealer is Flippen Out Larry, glad you found one you trust also. Makes pin buying like going to Carmax. Only for toys.

    I have been told by many that Larry is awesome. I've spoken with him before and he seems like a stand up guy. Trust is everything in my business. I would trust Trent with anything I do.

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