I handle all of the technical operations for Titan's storefront, kits database and shipping integrations. Generally my ears perk up at any issues because we definitely want to quote accurately. Titan reached out this morning for us to take a look because they definitely want things to be right. I ran a test order/quote through the system, ordered a similar amount, quoted to T5A 0A4 and got the following:
Screen Shot 2020-12-03 at 7.35.26 AM (resized).png
The rates we get back are automatically quoted by the USPS given the product dimensions and weight versus their standard priority box sizes. We have noticed a slight rise in USPS rates and issues shipping internationally, so we negotiated hard for good rates with DHL and rolled that out to our international customers. Was this presented as an option for you at checkout?
I'm happy to dive into this a bit more if you want to shoot me a PM just to make sure we don't have something gnarly going on.
Thanks, and all the best up in Canada!