Quoted from inhomearcades:
That situation was not different. Gameworks had league play as well. The problem is that location pins generally aren't good candidates for league play. Management in both places understand what league play is and meant, however when you have one of those stupid redemption games earn more in a week than all the pins in a month combined, they could care less. The pins were put in both locations as a courtesy, not money makers.
Unfortunately, this wasn't that hard to see coming.
I can tell you from personally supporting league play on location for 5 seasons it is hard to keep everything in 100% working condition. Games that get played a lot will break, especially the newer Sterns. I'm a pinball enthusiast, so I understand that games break and need constant attention. Still, the amount of time I have had to spend to fix newer Sterns vs 90s Bally/Williams, System 11, classic Stern, classic Bally is way out of balance. I have had classic Bally games that were almost set it and forget it, with only light maintenance required. I can't recall ever having a game with a known switch issue or gameplay problem last more than a week before being addressed. Anyone that thinks it is easy to keep location games running 100% all the time needs a reality check.
I always appreciate being notified if there is a problem with a game. That doesn't mean that I look forward to running out and fixing something if I was just at the location the day before.
Full time operators need equipment that isn't going to break so often, and makes enough money to justify the investment. Coin op is their livelihood and if the games don't make enough money to cover the investment in asset, time, and service, then out it goes. If pins were making a lot of money, the ops would be out there fixing the games as needed because the effort would be cost effective. Ops need lots of casual players playing their games to make it worth their while. Maybe pins should cost $2.00 per play with a 75/25 split to make it worth it for the full time ops?