I unboxed my game yesterday and today for some reason the start button mech broke away and I cannot get it to snap into its holster anymore. Here's a youtube-video about the problem:

I submitted a ticket to JJP about it. Meanwhile, is there anything I could do to fix this?

I have a spare start button from my Monster Bash, but the parts are not interchangeable. Would it work if I replaced the whole mechanism with it (button, mech holster, bulb, switch)? There are some spikes on the start button backside though, so I would have to file them away.

Thanks for any info!

After much wiggling and selected brute force techniques, I got it to stick so that it now seems to work ok again.

Hi!

Could somebody please provide a picture of the wire that goes into the connector on the motherboard highlighted in the picture (its a picture of the CPU-unit in the backbox and its right bottom corner).

I have had to dismantle my dialed in in order to be able to carry it downstairs and it seems that orientation of the wire connected to this connector was not documented.

Connector (resized).JPG

Thanks, but to me it seemed that the connector had the holes in each slot and it was not keyed. I have to use my eyeglasses tomorrow after we have carried it downstairs and look more closely. I have to say this JJP had many more connectors to remove in comparison to Hobbit for example. It almost felt like a WPC95-machine connectorwise!

On a further note, I have playfield protector in place and it seems that that I had to put -130 as a value for the theatre magnet for it to work properly.

Also there is now the bob trap door defect. Using grease had been proposed, but also the adjusting of the smaller coil. I have to see how I could bend the small metal piece relating to the small coil to be able to adjust it. I guess it is just a matter of using select brute force techniques!

If you can take a pic, that would be brilliant!

When the ball goes over the QED guy's rail slot, does the ball make a tiny jump in your game?
In mine it does, but it might be because of the playfield protector.

Also reports from people with playfield protectors would be nice to get!

Thanks for the input regarding jumps/QED guy. I presume that everyone above doesn't have a playfield protector in use. It would be good to hear comment regarding jumbs/QED guy rail from someone with the protector as I suspect it being the reason for this.

Thanks for the info. It seems that the culprit is the protector then!

Thanks! I found the right orientation, since there was a pin missing in the connector and I found out that correspondingly no wire went to the corresponding connector to be attached there. However, there must be now some other reason for my headphones not working - it must be the other connector near the coin door then, I will investigate.

I had the same problem. I pushed it in with force and twisted and it finally stayed, although at first it looked like it will never stick.

My audio-connector in the front is not working - anyone with the same problem and how did you fix it?

Million thanks for the advice!

First of all, this was not JJP:s fault - I had to carry the pin downstairs and I had disconnected these connectors and it seems I did not do a through job in putting them back: 1) the connector in the backbox apparently had missed some pins - it is just a pain to put the connector back there, the spot is tight! And 2) also the connector at the coin door apparently was reversed as I first had sound only in the other headphone speaker. I turned it around and now its working beautifully. I took some pics - this is the orientation of the connectors that work in my pin, in case anyone needs them for reference.

Connector2 (resized).JPG

Connector1 (resized).JPG

I am sure that his has been asked before, but what to do with this post on the left? Ball is often trapped between it and the inlane in my machine. Have you removed it altogether or e.g. replaced it with smaller post? Which is a good replacement post to use?

Post (resized).jpg

I am worried about the ball nicking itself to the metal plate after the post... Can you send me a pic on how you did it? I think my machine should be level and steep enough, but I recheck! I think the problem is accumulated due to the playfield protector that I am using...

About volume controls - do these help? https://pinside.com/pinball/forum/topic/dialed-in-owners-and-fans-club/page/52#post-4187249

I have this one metal piece that apparently has been attached in a wrong way as it touches the cabinet inner side (its on the upper left part of the playfield). So not much hope for installing sideblades for me. What would be the best way to get this sorted? I have tried to remove the screw and bend the rail, but always, when I screw it back again, it goes into its old position. Should I try to file this or what?

DI_screw (resized).JPG

It is very difficult to move the metal part at all, its apparently a part of the metal guide, so I do not know how I could manage to drill any holes. If I put wood glue and toothpicks into the hole, let it dry, try to bend the metal piece further and tried to screw a new screw into slightly different place?

Yes, I have to put the pins in three pieces, when carrying them downstairs, so I removed also the DI's head. It's certainly doable, but there were quite a lot of connectors. Started to remind a WPC95-machine. In any case, one evening went to the exercise, just label every wire, so you should do ok with it.

How is the quality of powdercoat on your machine's lockdown bar? Mine looks a bit like it would have been handpainted with a brush.

Dialed (resized).JPG

Ok, I need to open a ticket despite having this collectable version

Yes, the same here.

One cannot use e.g. Williams springs here instead?

I have the playfield protector on, I guess it makes the removing of mylar a no-go then.

Yesterday my right flipper started acting up weirdly. Almost like an emp strike would have hit it (but it was not a mode). The flipper did not stay up and on occassion did not correspond to me pressing the flipper button. I am sure something like this has happen before - anyone care to point me to a solution? Thanks!

I like the idea of a mega-phone topper! Install it on the backbox in e.g. a 45-degree angle and develop some nice-looking cover for the tablet to make it look like a giant phone!

FYI, I emailed about the lockdown bar to JJP techsupport 15th of March as they instructed me, but they have still not come back to me regarding any replacement.

What kind of success have people had with JJP support?

I notified them about my lockdown bar, which looks like it had been brushpainted asking for a replacement
and requested cliffy-protectors on 15th March originally, reminded them via their support portal on 25th April
and now again today on the 13th of May.

They have emailed once back asking for pics, but after that it stopped.

What kind of luck have people outside of the US had with JJP support?

I first send an email to them on 15 March about my lockdown bar, which seems handpainted to me, asking for replacement. I also asked for Cliffy protectors, which they apparently were shipping to customers at that time. I got a response asking for pictures the same day and a promise that they would ship out the cliffies. I replied the same day by sending the pics. After that I have asked for update on the ticket on 25 April, 13 May and 19 August without getting an answer.

I guess I could try to open another ticket, if that would make any change.

Perhaps its best to try to call him, will search this thread for Frank's number. I guess it will be ok to call sometime late in the evening, it seems that then the pinheads from US are browsing Pinside atleast

Originally the ticket system, but after that replying to the email they answered to me with. I think it is given as an option of way of correspondence there as well.