Quoted from mrossman5:Also having an “issue” where the phone screen will turn off for a few seconds when a ball hits the scoop hard or the post to the left of it. I can’t seem to find any loose cables. Does anyone else have this issue?
Could possibly be a bad video driver board for the phone. Mine just recently went out. I went thru a lot of troubleshooting steps first. Checked all plugs. Only two on the back of the phone. Two under the playfield. After removing the phone and taking it all apart just to check the connections, put it all back together and same thing. Phone would sometimes go black. Talked to Ken at JJP and he suggested the phone video driver board. Says common issue to go bad on this game. Fortunately it was only a $40 part. Unfortunately the first replacement I ordered was faulty. JJP sent out a replacement and now the phone works flawlessly.
So worst case scenario is your out $40 for the new driver board. Contact JJP