We spend a lot of time posting our issues (I'm guilty of this too) so when there are good things to report, I think it's important we do so. I just wanted to say something again about JJP. As some of you may have read, I had a bunch of issues with my DI, and when I first tried to reach out to support, I did not get a reply. Not their fault, as we had an issue with emails not getting to me, though they were sent.
Once we got that sorted, support was quick and helpful. I even got a personal call from Jack, and he was a true pleasure to deal with. I mentioned to him that I had a friend that was really into pinball who had been going through some difficult issues, and he very thoughtfully sent along a JJP t-shirt (with some parts I needed) to help cheer him up. It's small details and gestures like this, that really set this company apart from the others.
In dealing with Jack, I actually learned a couple of things, and was inspired to rethink the way I run my own company!
Now, does my DI still have some issues? Yes! Do I have full confidence that they will do everything they can to make it right? Yes! Will I likely be buying a future JJP game after this experience? YES!