Quoted from schukei:
My Dialed In also with kick out light on will not kick back the ball into play about one half the time. If the ball is not kicked back I always get a ball save. I don't know if I should look at the assembly or if the game does this just to screw with my head and is part of the software
Here is how I fixed mine as the previous owner must have changed it. The one with the Kickback Strength at 6 and Kickback Delay at 55 milliseconds is the BEFORE (has problems just like you) and the AFTER (which fixed it) has the Kickback Strength at 6 still but the Kickback Delay at the recommended factory setting of 40. If yours is not at 40, then I would try that and then adjust accordingly either way. Sounds like this should potentially help. Let me know. Also is a video (46 seconds in) that shows it working like it should after I changed it. I hope this helps!