Another observation: When turning the game on, sometimes the theater monitor is displaying the content of the backbox monitor and the backbox monitor stays dark. So you can see the Jersey Jack Pinball boot logo at the theater monitor! The backbox monitor is displaying only the letters DVI and then power save mode. Just when the boot section with the text in the upper left corner of the backbox monitor starts displaying, all is reverting back to normal. I would say this happens 1 time out of 30 times turning the game on. It has absolutely no negative impact on the game as it's all back to normal when the game finished booting but it's weird after all. Does somebody experience this, too?

I’ve submitted to JJP 3 service requests and left 1 voice mail. I still cannot get someone to contact me. 2 of my 3 drones are not working. I’ve tested them in the settings and the red/blue lights work, but the blades don’t rotate. I can call/email again next week, but I’m scratching my head as to why I can’t get some sort of response.

Installed 1.61 today. Yup, game slows down and falls way behind if you accomplish too much at once. Animations start looking like when you want to play that hot new PC game with the settings turned all the way up but you're running a Radeon R7 from 3 years ago. 10 frames per second FTW!

I removed the Bluetooth dongle. Made no difference. In related news, after the update the game reports that the Bluetooth Dongle is missing - even when its there. Rebooted, etc. No dice. Not that it ever served a purpose anyway, but now I get the test report msg at every boot for that.

You're correct,I replaced my graphics card,but the phone still blacks out.

I'm not sure it matters. Many people have replaced their phones recently and they're still having issues. I guess it matters if it's something other than the phone causing the issue. I thought others had used separate monitors to display the phone output without any issues while their phone were failing so it would point to the phone. I just can believe that a cable would be the problem. Maybe on a small number, but cables aren't exactly high tech equipment. My phone was replaced and it happens much less frequently, but it still can happen.

Mine was built in April 2018.

I'm hoping that somebody at JJP can figure out the problem,before my warranty expires this coming June.A friend of mine has a DI,and his phone never blacked out?

I Had a problem with the phone going dark and not working, i loosened the screws holding the back cover of the phone on and problem was solved seems that it may have twisted the phone a bit and lost one of the connections, never had another problem

That is exactly my situation. Had a phone that was turning green or yellow and becoming totally saturated. The phone was replaced by JOB for a different (reconditioned) one. Now the phone simply goes dark mid game. Would say that the new one is better but needing to re-boot to have a phone working is not really acceptable

mine does this quite always at boot

I think DI is a perfect name for this game. Don't really understand all the negativity.

It's not really that hard to understand. People initially thought it was a cell phone centric pinball theme (emoji's, selfie's, etc.), which was considered undesirable by many. Once you play the game, you realize the cell phone is a prop...the game isn't focused on cell phones, per se.

I also don't see all the negativity. People have opinions. Fortunately, the initial DI opinions were drowned out by the overwhelming belief that it's an extraordinary pinball machine. OTOH, you have a title like Munsters where everyone was gushing when it was released. Now that the initial frenzy has died down, more and more people are "meh" about the gameplay.

I appreciate that JJP seems to let their game "bake" longer. Stern is prolific, but the tight schedules often result in incompleteness on many fronts.

I also do not understand the resentment because of the name or the mobile phone in the theme. Ok, the crazy bob modes are a little bit uncommon (I'm almost certain not original ideas from Lawler) but on the other side unique. The phone is a great thing to manage the missions, way better than insert lights on the playfield! I think the concept seems very 90's, just like a Williams machine from that time, with a mixture of established pinball feeling and modern technology. I see this as as big advantage as other modern machines try to evolve pinball but mostly fail to catch the spirit.

Played it yesterday. Very “meh” IMO.

The negative responses to DI's theme is somewhat justified as it was/is a little confusing. "Killer app" would have helped to clear up some of the issue in my opinion. I've personally never cared, but seeing the proposed art in the manual made me wish they kept the "killer app" title. That being said, I think the new callouts help a lot with the theme.

What do you mean by new callouts? Which software revisions?

Btw, taking possession of one this week, and admittedly a little freaked out about all the “issues” with phone screens going blank, 1.61 slow performance etc. I’m assuming these issues are anomalies vs systemic? Also, what is the consensus on what software I should be running on? My plan all along was to keep it up to date, but now I’m having second thoughts. What do you all think?

There are plenty of machines out there without phone problems. It just seems that a not insignificant number of people do have some issues.

As for software, I would keep it at 1.57 for the time being. They will be fixing the bugs with 1.61 at some point and you can update then. In the meantime, 1.57 has all features and is nearly bug free.

I have had no phone problems with mine. And 1.61 runs fine on mine

Same with mine, with a build date of nov 2017. Zero phone issues and no issues with 1.61.

1.61 and no phone or lag issues. I've never owned a pin this bulletproof. Very rare I pull the glass off, just play the shit out of it.

There are callouts about giving the phone back that clarify that you have a bad phone (irony) that is causing problems in the city.

I'm still running 1.56. It is the most robust build imho. I'll wait for a build with less reporting of bugs.

July 2017 game, no phone issues and all my drones work too, knock on wood.

I own 4 pins with DI being the newest. I've spent WAY more time on DI than any other pin I own as I've had multiple issues. Trap door, phone, flipper, apron, mylar over magnets, etc... It's still a great pin, but a pain in the ass.

It's a really really hard but challenging game!

JJP sent me a new phone. All the issues went away for 20 games. Then on game 21, it turned to a tinted yellow, very hard to see/read things on it. Then during gameplay, it went blank again. I turned it off and on, phone turned back to normal. I'm disappointed that the replacement didn't even last 2 days before problems resurfaced.

This is interesting.

I've also noticed that when I play, sometimes the ball hits the phone or the structure holding it and jostles it pretty good. Not sure if this is affecting the phone at all, but I figured I'd make a note of it.

Anyway, I'm a little concerned that I may not get this fixed before the warranty runs out. Game was born April 2018 btw, and none of these problems existed until after I updated to 1.57. Not sure that's a coincidence or not, but I want to get all information out there.

I've ordered a new VGA cable today. In going to try this and rule this out. Can't see how a VGA cable could short out a phone as previous responder said, but a cheap cable might have poor signal or have interference? So will try and report back.

After reading the latest posts I would really consider contact problems to be the source of the problems with the phone monitor.

For those that have phone blanking issues, have you tried hooking them up to a laptop to see if the problem follows? Seems odd that so many phone LCDs would go bad over such a short period of time.

You just described the last phone I replaced.My machine was built April 2018 too. I was told by a JJP tech,that's it's a heat issue that's causing the phones to blackout. Maybe they should have aimed the drones propellers at the phone,so that it would cool down the phone? In my case that still wouldn't help me,since my drones are dead.

Interesting diagnosis. My phone will blank early and then never again for an entire evening...

There has to be someone in the industry,who can figure out what the problem is.

Strange issue started tonight. I had tthe coin door open, glass off, ect. clearing a stuck ball under the trapdoor.
Now, with everything put back in place, the game thinks that the door is open. I can start a game. Trough eject works, jets work, but the flippers do not, nor does the RGB flasher near Crazy Bobs.

If I push or pull the power interlock safety switch, it does nothing. No warnings about high voltage, ect.

I have a new set of door interlock switches on order as a hail marry, but I'm curious if anyone has any ideas.

See if wires are still attached to the lugs on the switch.

LTG : )

Thanks LTG for the prompt response; you guys are amazing. I checked, and reseated all connections to the switches, still the same behavior.

The high power interlock has 4 wires, two for each circuit. A good chance one circuit part of the high power interlock isn't working.

You get the warning from the memory protect switch when the door opens, not the high power switch.

LTG : )

Page D-114 in the manual has the fuse streams. I'd check fuse F705, see if it's LED is lit. Maybe you blew a fuse ?

LTG : )

Excellent. I'll check the fuse tonight after work.

LTG is the man.

PS. The menu buttons in the coin door are also not working. Still need to check the fuse based on LTG's recommendation tonight after work, but thought I would add it if it helps diagnose the root cause.

Translite signed by Jersey Jack himself, framed professionally and hung next to the real deal.

dialedin (resized).jpg

Check inside the cabinet. Look for any connectors loose or unplugged. Then check the I/O board for the same thing.

LTG : )

Loose connection to the IO board. No clue what caused it come loose, but the fix was nice an easy. Thanks again LTG!

I wouldn't be surprised if it was caused by the shaker motor. I turned mine down, after I kept finding losse screws in the bottom of my cabinet.

Made the same on my Red and Ted's Roadshow, thinking about doing this on Dialed In, too...

Here's what my forth phone is doing now. It never fails,as soon as I start enjoying my game again,the phone breaks down,or Bobs trap door/hinge breaks on me.

IMG_20190129_192435933 (resized).jpgIMG_20190129_192826250_BURST000_COVER_TOP (resized).jpg

Dude, your phone is on drugs!

Wow! I can only imagine that there are contact problems, I really do not think anymore that all four phone displays were defective.

Have you tried moving the cable over to the theater to see if it's a cord issue? And vice versa, moving the theater over to the phone? Maybe play a few games with the phone and theater swapped around to see if it follows the cable or if it stays with the monitor.

The trapdoor is a tricky piece of technology to get right. It took me about 5 goes to get it right, but I can advise you can fix it. I had multiple issues with mine.

1. I could get the mechanism to "pop" and "drop" perfectly while testing but it would keep reporting as failed during game. Turned out that the switch wire underneath wasn't quite bent right, so the state of the trapdoor couldn't be read by the switch.
2. I also had a lubrication issue which made the door mechanism very stiff, but some silicon grease which I use on my TZ clock fixed that.
3. The third thing that went wrong was the centering of the solenoid on the release mechanism wasn't sharp. The baseplate was crooked with respect to the plate, meaning the latch didn't hold onto the blue arm when extended and therefore didn't release properly. This was just a simple phillps head screw loosen and tighten
4. The final problem was that the latch plate on the door release solenoid was loose. There are two mini phillips screws on the release plate that hold it to the plate. If yours was loose like mine was, it causes the door release flap to slop around, meaning it doesn't release properly. You can feel it being wonky if you have this problem. You have to take off the release solenoid to access the screws.

I've fixed all of the above and it now works and has worked for well over 100 games without a hiccup. Hopefully this can help you or someone else.

I agree the trap door works great after a bunch of tweaking. The real problem is that the spring steel on the ramp is always breaking.I think I'm going on my fourth trap door replacement,because the spring steel keeps snapping on me.