Quoted from twoplays25c:OK, here is my 2 cents on Dialed In:
1. With cell phones, most people never use the term "Dial," or some-such, anymore.
'Dialing' was best associated with the old rotary DIAL phones - and they died back in about the mid-80s.
To me, the use of the phrase 'dial' with a cellphone toy seems a bit old school vs. modern day.
2. PinballStar is located in Dallas, PA - that's a 3 hour drive each way from me (provided I become a buyer, which is highly unlikely).
With a $9K NIB pin (or that $15K absurdity Batman 66) - do I get a tech to come live with me, when the game's fancy new sh*t breaks that I can't fix?
I mean, for dropping $9K+ for these new titles (NOT including shipping, etc., etc) - I expect white-glove, polish my knob, at my beck-and-call, Domino Pizza kind of speedy service - nothing less. In the form of some highly knowledgable pinball technician - none of that 'we'll trouble-shoot this over the phone when we have a few minutes' kind of stuff.
Has there been any indication or info provided on field service for these new ultra-high-end pins?
Is anyone who can't fix it, going to just let it sit for that kind of money? Heck NO.
Who ya gonna call? A&E Home Repair? The guys lounging down at the Sears store, or who?
And really - if we're moving into the new stratosphere of $10,000 - $15,000 - or GAWD, even more expensive pins - what kind of real field service will we as buyers get?
Afterall, with taking this much $$$ from us, we should honestly EXPECT never-before-seen-in-the-home-or-on-the-route field service, from these manufacturers.
Hands-on, factory field service should now match this expense, IMHO.
You raise a good point. If I was to buy from someone not jersey jack, whats the point? They arn't going to be local to help out, they probably won't have parts on hand like old school williams dist's did. They might be able to help, but will probably just have you call lloyd. They'll take their $500 ish in commission for selling it and make a few phone calls to have it shipped to you.
If I paid $12,500 for a pin, i'd want it delivered, set up, inspected and fine tuned for that price, as well as a quick service call when something breaks for X months. I'd want them to have a bunch of game specific parts for repairs. Ramps, targets, assemblies, etc.
