I've never come across a freight company that I've ever liked.
I paid extra for expedited freight out of worry that I couldn't get my game in time for the tournament we're holding on Saturday. It was SUPPOSED to show up today. Well it was almost 2:00 and I still haven't heard from the shipper, so I call to find out what's going on. Despite the tracking saying it arrived last night at the local terminal, when I call they tell me that it didn't arrive because the trailer broke down. I call BS. Why would tracking say it's here and then a day later they say it didn't arrive? My guess, and this has happened to me more than once before, is that some idiot didn't load it on the delivery truck this morning, so it never went out for delivery.
Ugh. So they're rescheduling for tomorrow, which still works for getting it here on time, but it screwed over my wife's day who stayed home waiting for it. My brother-in-law from California extended his stay from Wednesday morning to Thursday morning to help unload tonight. He took an extra day off of work, but it won't matter now. COOL! Anybody ever have any luck getting refunds for later than scheduled expedited freight shipping? I feel like they should have to compensate for that somehow.