So back in March at the Museum of pinball's Arcade Expo we bought 23 demo pins from Marco pinball. Yes 23. It was pretty cool having 22 friends ripping into new machines. It was like Christmas morning for us.
How the demo deal works is. We prepay a discounted price to let Marco's demo the game to the 1000s of people attending the Arcade Expo. Once the event ends we get to take the machines home.
About a week after getting our game home. I say our because I went in partners on a machine because I am poor. So after a week my buddy noticed 2 inserts raising on the force inserts.
So he contacted Marcos. Marcos then sent the issue to Stern. Stern then told us the machine's serial number had been flagged as "floor model" and they are 100% as-is.
So then Marcos steps back in and says they will take care of it asking us not to go to social media. They then agree to send a new unpopulated playfield after they review photos.
So every month or so we send a message to Marcos about the status. Some times they response. Sometime's they say be patient.
Is 8 months of patient long?
And there solution was a unpopulated Pf. Leaving us with the work of swapping everything.
We always thought that solution sucked but accepted it because it was better then nothing. We are now realize we are getting nothing.
We gave up on Marcos and will now only buy from local distribution.
This was written as a warning, ask for a written warrenty and by local.