Silly question but how do you really know when it's suppose to knock, my DM only knocks if I break a top number 1 score or I get a match. Both of which is rare because my top is around 4.5 billion and I suck at ponball and I have match turned off because of free play. So I guess when you say it fires fine during test but only sometimes during play I would think that's normal unless there is something different in tourney mode that I don't know of. I don't have enough friends to have tournaments lol.