Hi guys,
So over years of having things shipped to my house, I've run into my first snag. I'm hoping someone here has some advice about how to proceed.
I'll start by saying that I live in Canada and was ordering from the USA. I placed an order with PinballLife a while back and they shipped it promptly with tracking info. The parcel would have been larger than would fit in my mailbox, and in the past if I've not been home for a delivery they would leave a notice to come and pick it up from the post office the next day. Well...
I checked the tracking info online last night and it said that it was successfully delivered on Monday. After calling all of the local postal outlets I was directed to the 1-800 customer service number. They informed me that the package was indeed successfully delivered on Monday and LEFT ON MY FRONT PORCH!! The only thing that I can think of is that someone saw it on my porch and scooped it while I was at work. I'm absolutely livid. I HATE thieves.
Now they are saying I have to call PinballLife and tell them what happened (not that there's anything they can do about it. It isn't their fault) and then USPS to file a claim.
Have any Canadians here had a similar disaster that required a claim with USPS, and if so, how painful was the process?
Thanks in advance for any advice.
Cheers,
Greg
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