(Topic ID: 106316)

Delete This Stern!

By KingNine

9 years ago


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  • 282 posts
  • 73 Pinsiders participating
  • Latest reply 9 years ago by KingNine
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    #55 9 years ago

    I'm neutral on this and look at it like this.

    Stern is butthurt when people bring negivity to their FB page. Their page, their rules.

    OP is butthurt for being banned and brings it to the forum.

    I'm butthurt because I had 2 cheesy gordita crunches today for lunch.

    #99 9 years ago

    Guess guys can't have stuff anymore, it was fun while it lasted guys! They say this game is made for men. So we men can now complain when the next Magic Mike movie comes out?

    I have never seen so much butthurt on a Facebook thread before.

    -1
    #105 9 years ago
    Quoted from TigerLaw:

    I think the point is that Stern banned one of their customers who just last week bought a $5,000 game from them (I know they bought the game from them, I just played it last week at their place). That really is outrageously bad PR and I would be offended to if I were them.
    Of course, I say this and I'm also really mad at Stern right now myself over the armor upgrade for TWDLE . . . that basically upped the price by $500 to have the best armor. I'm almost to the point where I'm done with Stern in general, which is a shame as I've had a lot of good experiences with Stern as well.

    No, I get the point. When you have an issue with someone you talk to them directly. What you don't do is air out your issues in a open forum where some future customers may see it. Take it up directly with Stern, not on one of their advertising outlets. I was going to be a customer of TWD but just don't like how the game looks, plays, drains, sound, etc. I moved on and wished all TWD the best and still do. Again, a lot of butthurt going on.

    -1
    #110 9 years ago
    Quoted from KingNine:

    It isn't an advertising outlet. It is a "social media" page. Designed for interactions between businesses and fans or customers. Their reaction is always a "head in the sand" approach. Plus I've messaged them as well and had no response. In fact I've sent them emails over the past few years on many a subject and have never been graced with a reply. Thanks though.

    They own their page and can allow or reject anything they want. Yes Stern is using a social media site for advertising. You think they are there to catch up with old high school friends or to make new friends? They are on Facebook to push a product, update customers from time to time, and get the Stern name shared/linked to the biggest social network on the planet. Gotta let it go guy, they didn't like your post.

    #116 9 years ago
    Quoted from TigerLaw:

    Just for full disclosure, KingNine is a friend of mine so I'm likely to agree with him - I acknowledge a bit of bias. Also, I too am frustrated with Stern at the moment (though I think I am calming down and may stick with my TWDLE order...still debating...).
    That said, KingNine is spot on point here. Stern has a page that they hold out as being open to the public, but they really clandestinely sanitize the page pretty regularly. KingNine just bought a brand new game, Stern should be responsive to him and not send him a ban without telling him when he will be allowed back.
    I think KingNine is entirely right in coming here and letting the rest of us know how he feels about his treatment on their facebook page. KingNine is also educating Stern (assuming they read this page) on how people feel when they get banned without any notice of how long the ban will last.

    Agreed, he can come HERE no problem and debate.

    Quoted from KingNine:

    Facebook is nothing but

    Never said NOTHING BUT. I do hope you get a response from Stern on why you were deleted and banned.

    I ran a Facebook business page for the comedy club I managed. I deleted posts like "That comic isn't funny", "Not coming to that show", "why don't you bring in <insert hack comic here>". I then sent an IM warning the person not to post negitive comments about comics, staff, and the club. If they did it again they were gone. Stern should have given you the respect of letting you know why.

    #120 9 years ago
    Quoted from vid1900:

    You guys are pretty funny in your expectations of Stern's Facebook.
    I work for a company that does billions in sales.
    If you post anything on our Facebook page that is a criticism, a direction "You guys oughta...", a technical question, looking for employment, or anything else that is not front page material - you are getting instantly deleted.
    After being deleted, you get a PM directing you where you would be better served:
    Suggestions, directions and criticisms are all sent to our forum. Our forum is where you can throw out ideas, see if others have tried something, complain about the latest firmware, suggest changes....
    Questions are directed to our help desk system. We have a toll free number, new customer relations, online manuals, FAQ, forum, service bulletins, even FAX-back (remember that???).
    Employment questions are sent to our Human Resource page (believe me, you are not getting hired if you asked on Facebook, rather than going to the "Careers" page on our website, LOL.)
    -
    According to our boss, Facebook is our front lawn.
    It has to be perfectly groomed. No weeds or trash is ever going to be allowed to be seen by the public.
    We have 2 full time Facebook employees that maintain our page. They are the groundskeepers.
    They are not qualified to answer any questions or address any criticisms ; just like the groundskeepers at our physical headquarters. The guy mowing the lawn can probably tell you what door to go in, but you should not think that he is qualified to answer your protest of our overseas labor practices.
    -

    LOVE the front yard analogy.

    1 week later
    -1
    #228 9 years ago
    Quoted from KingNine:

    Why wouldn't they? Anyway we've established it's their page and they can do what they want. It just so happens doing what they want is not a good idea. Obviously they can't respond to every post but they delete posts regularly and it goes against business and marketing principles to do so. I don't know many business schools teaching business 101 that teaches students its a good idea to make customers upset on a daily basis.
    As to why would FB give people the ability to delete and ban: Threats, Racism, Porn....

    I will give you an analogy.

    It's the same as telling a comic, "here's a joke that works at the office, you can use it."

    Comics HATE this! Do you think Joe that works at a Pizza Ranch has any idea what is funny to a massive audience?

    Just because you laugh at something, doesn't make you an expert at comedy.
    Just because you play pinball, doesn't make you an expert in developing/designing/budgeting/engneering/innovating/............ pinball machines for a multi-million dollar company.

    Again, I'm sorry your banned from their FB page but you gotta let this go. Large business will do what they want for mass appeal, not to make 1 guy happy.

    -1
    #238 9 years ago
    Quoted from westofrome:

    On Pinball Arcade's Facebook, folks post table suggestions, bug reports, constructive criticism and unhinged rants. Pinball Arcade's Facebook guy often responds to all of these. If it's a bug, they will say if they're aware of it and working on it, or if they need more information from the person reporting. If it's a table request, they will often say "no chance" or "maybe". If it's a technical problem, they offer an email to write and get help. They don't respond to everyone, but enough that reading it and posting to it is a constructive activity. They look good, posters with legitimate questions/complaints get positive feedback, and idiot posters look like idiots for everyone to see. It is really not that hard to do this.
    It's a culture thing - they are a software company of the digital age. They know their customers would not abide by the kind of behavior Stern is exhibiting on Facebook. I don't see Stern changing until there is a leadership change.

    Funny, they deleted my post about Xbox tables unable to play. They deleted my post and told me to contact them. I contacted them and asked to move my purchases over to PS Network or even OS and they said they couldnt. I purchased all tables on Xbox and 4-5 on OS. I am done with Aracde Pinball but what I will not do is complain about my deleted post. I will just not buy from them and move on. (unlike some people who can't let things go)

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