Quoted from LOTR_breath:
Can you explain this statement? Is it more than just the switch? I mean, I agree that this particular scoop has a bad design flaw since the one I play on location has had the switch replaced twice already. But it's a $3.95 part at Pinball life and they will have it to you in about 3 days. Even though your game is out of warranty, Stern will probably send your distributor the switch for free. And if they don't, like I said, it's just a $4 switch. Switches go bad frequently and I would order a few so you can have some spares on hand.
I definitely realize that it's a super inexpensive part, and hopefully Stern will do the right thing and replace it. When I called my distributor I didn't expect them to even hesitate to send the replacement since it's a really cheap part, the game is nearly new, it's used in a private residence/not commercially and the root cause of the issue seems to be either a design flaw or a cheaply sourced switch.
When I bought the machine I found the short and rather nebulous "2-9 month" warranty to be really strange for a $6,000+ item. It gave me pause, but my distributor told me that if I had any problems they'd take care of me. So there's that, too.
This is my first home pinball machine, so maybe part of the problem is that I need to adjust my expectations. Metal balls being knocked around at high speed tends to break shit.
I'm really hooked, and am planning to pick up a couple more machines over the next year. A mechanical failure won't suck as much with other machines to play.
I totally get that working on these machines is a big part of the hobby, and I'm cool with that (and even looking forward to it).
But yeah, in retrospect I think I was a bit rash with my post.