OP

Quoted from Lermods:

Hey, not sure when you ordered, but very early ones were on the fragile side. They have been beefed up and have been for a while. Ive dropped them on the floor (carpeted floor) to test and the ball didn’t move.
As for it not spinning, do the lights come on but it doesn’t spin? If neither the motor nor the lights work, it’s a connection issue. If lights come on, but not motor, it’s a motor issue. We haven’t had a motor fail yet.
A few things to try. First, unplug it from the board and plug it back in. Working? If not, reseat the red and black wires into the connectors using a flat head screwdriver, could just be a loose connection. If neither of these work, please get in contact with me, either pm or through our site and we will get it sorted out. We stand fully behind what we sell!
I’ve had it running on my game since the day the game arrived and I have one of the first games off the line and it’s been trouble free. I have one of the early fragile ones too.