My wife used to work for Petsmart, and after you got your dog groomed they asked you to call a number for a survey. when you did you were asked to rate several categories from 1 to 5. they did not tell the respondents this, but they considered anything not a 5 as a failure, which the manager of the salon had to answer for each and every one they got. My Brother still works at a GMC dealership that does the same surveys.
I'm guessing wolfemaaan has spent too long working retail