Atascadero, CA
Yeah, they owe me $2400. I'm past 60 days as well. They won't respond to me either. POOR BUSINESS PRACTICE for sure! I'm thinking of contacting an attorney to see what can be done as well.
(Topic ID: 204070)
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2 weeks later
Quoted from spfxted:I can't see how they don't know how bad this is hurting them. Communication is all they need. People are even forgiving that NONE of the machines are working 100%.....people love the film that much. One of you guys who has contact with the Big Cheese should lay it on the line for him.
If they want to stay in business they better get their QC, Customer Support and communication in order.
TOTALLY AGREE. You can't simply ignore every attempt at communication from your customers that have paid you. I WOULD have been one of these forgiving people. However, you ignored me. AND, you have my money. As a result, I will NEVER support this company and its products ever again.
Quoted from spfxted:I guess they just figure people will accept these problem laden machines and fix them. People seem to want them so bad, they'll accept anything.
I simple communication to a handful of people would have gone a long way.
I wish those people who have received their machines luck in receiving responses for their machine issues. I really do hope that Heighway comes through for them. However, as far as I can tell, Heighway is barely responding to those who have reached out for help regarding service issues. It's a shame. This was THE holy grail machine for me. BUMMER.
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