Fort Worth, TX
I've been a FiOS customer since 2007 and have long suffered the Verizon FiOS sell/migration to Frontier. I have 3 TV's with a whole house DVR and the package with everything except premium movie channels. My monthly bill has continued to skyrocket year after year even as I had cut services to keep the increases minimalized (every time I cut something but the price still went up from before). After my bill increased yet again last month, I had enough (new rate was around $280/mo).
Unfortunately, my only option for internet service is Frontier so I'm held hostage somewhat (well, there is satellite by the upload speeds and latency are deal killers for me). When I called to ask how much it would be to cancel everything I had and go to internet only, I was told I cannot do that as an existing customer. I could downgrade my service and keep my 50mbit internet but the price was still quite expensive. I kept seeing ads online for Frontier internet for $59/mo for 500mbit plus some benefits but was told that was for new customers only. Frustrated, I decided to go online and try to register for the new service anyway (they would not allow me to do it over the phone). I used my same name, but my full legal name this time, a different email address, and a different phone number than my old account. Long story short, I was able to sign up and two days ago had my old service cancelled and installation of the new service went great.
I now have 500mbit internet (10x was I did have), purchased 3 ROKU devices for my 3 TV's, and subscribed to YouTube TV with a $10 discount/mo for the first year as part of my internet package. I got everything hooked up and working yesterday (my main system includes and A/V receiver, and ROKU worked just fine with it), and I must say I'm very happy. Searching the YouTube channels is a little less convenient (i.e. no channel numbers that you can memorize and quickly go to with the remote), but I have all of the channels I watched before minus the History Channel (not to mention all of the free TV & movie options that come with the ROKU). Now my bill is roughly $140/mo (i.e. about half of what it was before) with unlimited DVR, and I'm getting basically the same channels with my internet being 10x faster.
I wrestled with the decision for months, but this last price increase through me over the edge. Looking back, however, I wish that I would have cut the chord a long time ago. If you are in a similar situation as I am and have been on the fence, I couldn't recommend enough to make the move.
