1. Hitting a ramp shot does absolutely nothing except return the ball to the left flipper unless video mode or wagon wheel is lit BEFORE the shot.
2. My cue ball resting position is close to yours, bit slightly up on the y axis (see pic). You must hit the cue ball out of the way first to make the horseshoe shot, that is the games design.
3. The game should never feed two balls simultaneously to the shooter lane. Thoroughly check your switches, especially trough and shooter lane.,,check game is accurately level. A glitch in a switch or off level may cause this problem.
4. Serial numbers are inconsistently placed on this game. Review pics on IPSND.com You will find them in more than one location.