We've had our Cue Ball Wizard machine for the longest time, over a decade ago at least. During that time, whenever we got to the point of 9-Ball mode, we could never get the 1/2 billion bonus from it because we could never complete it. We thought we were just bad at getting it, knocking down the numbers in the wrong order.
But after looking into it recently, reading about 9-Ball mode, and doing some testing with the glass off, we learned that the machine is not even registering our hits. We'd knock down the 1, but it wouldn't advance to 2. If we knocked down anything but 1, it wouldn't reset the targets. In short, it was impossible to get the 9-Ball bonus.
What can we do about this, if we can do anything at all? Is there some setting that has to be adjusted? Is it faulty programming in our machine? Any and all help would be greatly appreciated.