you should contact JJP

Try contacting pinchroma or LTG via these forums or open a support ticket via the JJP website.

It should cycle 2 balls without a problem. What do you have the crystal ball vuk set to strength wise? What happens is if a ball fails to pop up in the vuk due to say 2 balls, it should fire quickly twice. The first fire clears the second ball by sending it backwards and the second shot fires the first ball up the vuk leaving it clear for the other ball to come down into it.

Also please let me know what version you are running? 1.14 is the latest and has those vuk fixes.

Thanks Tom! Ill work with him to fix it. The support portal is http://support.jerseyjackpinball.com if you want to provide it in the future. Much appreciated.

ill check on my game. It should be doing 2 quick successive pops.. If that doesn't happen and there is an issue ill get it rectified quickly.

Quick video I just took of it working. You are saying on the second attempt the game is resetting? Check your crystal ball connector isn't being hit by the ball and is on tight. I'm guessing it may be being knocked loose by the powerful second pulse of the vuk.

The WOZ @ Moosejaw Pizza in Wisconsin Dells had no problem clearing the two balls in the VUK issue. It had the problem initially, then did the two rapid fire pops, and was so strong it popped the first ball all the way out into the play field instead of into the habitrail.

Exactly. That's what it does to guarantee a clear. That's why I was wondering what this persons game was doing so I can help him out.

I had a game Saturday where three balls got into the Crystal ball during multiball. It had an issue getting them out the first pulse, but second shot sent two balls up, then the third afterwards. Seems to be working here.

I think I will make a plastic to keep the ball from flying off for my game (when I get it).

That is pretty cool how they programmed it to increase the power if it does not kick the ball out initially.

How can you possibly get better customer service than this.

Great job Alex, you bring a lot to the table (little pun intended)

Make multiple and sell them as a mod .

I find videos are much easier when helping someone troubleshoot. Takes me 2 minutes up front to make it which saves plenty of time discussing over email or the phone.

Just like the video with three.

When I uncrated my WOZ and set up I also had an issue with my Crystal Ball not working. In trying to diagnose the problem I unplugged the connector to the Chrystal Ball and boom the whole machine shut down. Shut machine off replugged the connector and before I fired it back up I was looking at the back of the board. There is a memory card socket with a memory card. This card had unclicked itself from the socket. All I had to do was reseat that memory card and it worked when game was rebooted. The issue with your game shutting down could be related to that plug on the board behind the Crystal Ball. Be sure that the wires are seated firmly into that connector that goes to that board. The vibration from the VUK tells me loose connection on that plug. By the way, don't unplug any connectors with the game turned on.

Awesome! Glad you found that. One of my LED boards died today. Figured out which one... bad thing about the LED boards is if one dies none of the rest of them will work in the chain after it since its a serial chain. Hopefully they will rarely fail...Lloyd answered my call on Saturday and is sending me a new board

Cheers..