(Topic ID: 240730)

Crickets at CPR...


By Todd_Robinett

6 days ago



Topic Stats

  • 25 posts
  • 20 Pinsiders participating
  • Latest reply 5 days ago by pinball_ric
  • Topic is favorited by 1 Pinsider

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    #1 6 days ago

    Hello All,
    I'm wondering if anyone has had contact with CPR in the past month. I ordered some plastics about a month ago under the impression that they were in stock. I got an email notification confirming the order and they received payment. Since then I have emailed them 4 times seeking an ETA or a tracking number and have gotten no response. Has anyone gotten through to them recently? I just want to put my Bride of Pinbot back together...

    #2 6 days ago

    I ordered a topper about a week ago and have not heard anything from them also.

    #3 6 days ago

    I know there was a post that they were on vacation for a while don't know anything more than that

    #4 6 days ago

    They were on vacation. Back now working on a backlog of orders.
    I just got shipping notification for my order from just over a month ago. It's a small business getting swamped with orders since they re released their whole plastic catalog and many backglasses.

    #5 6 days ago

    I've never not received anything I've ordered from them, however, their transparency matches their customer service, non-existent. A simple email update would go a long way to avoid threads like this and having people wonder where their $100+ orders are.

    #6 6 days ago

    I got an.email from them last Thur.
    I believe there swamped from being on vaca.
    You will receive a email with tracking once they ship. Its also the weekend gang, everyone gets a least one day off a week to do laundry and say hi to family.

    #7 6 days ago

    I recently ordered EBD plastics. Communication was great. Received the plastics. They look great. Couldn't be happier with the product and service. Must have caught them before they went on vacation.

    #8 6 days ago

    I ordered a backglass on Mar 20th. It arrived on Apr 9th.

    #9 6 days ago

    No one has a issue with the quality of their products, it's everything else...

    Seems with the demand and need for their product line they should quit their day job and go full on?

    #10 6 days ago

    I don't think Mike will quit his Air Canada Pilot's Job to do CPR stuff full time.....he can make more money adding 2 days a month for 12 months more to his flight schedule than he can doing a full years worth of CPR products. Stu owns his own Full Service Graphic Design Studio/Advertising Agency so it wouldn't be worth his time to stop that and do CPR stuff full time either.......

    Quoted from Travish:

    they should quit their day job and go full on?

    #11 6 days ago
    Quoted from Cherries_Jubilee:

    I don't think Mike will quit his Air Canada Pilot's Job to do CPR stuff full time.....he can make more money adding 2 days a month for 12 months more to his flight schedule than he can doing a full years worth of CPR products. Stu owns his own Full Service Graphic Design Studio/Advertising Agency so it wouldn't be worth his time to stop that and do CPR stuff full time either.......

    Fair enough but they were just saying in another post how they have "bet the farm" on an extremely costly digital printer. It seems to me, as a business owner, that adding an employee to deal with the mundane issue of returning emails and getting answers for their customers would go a long way in protecting their customer service reputation as they take their operation to the next level.

    #12 6 days ago
    Quoted from Todd_Robinett:

    Fair enough but they were just saying in another post how they have "bet the farm" on an extremely costly digital printer. It seems to me, as a business owner, that adding an employee to deal with the mundane issue of returning emails and getting answers for their customers would go a long way in protecting their customer service reputation as they take their operation to the next level.

    Let alone someone to just ship instock items. Or an automated email that they are on vacation and will ship on X date.

    #13 6 days ago

    I ordered a TZ backglass and ended up cancelling. Got tired of waiting with no word whatsoever. An email update would go a long way. Good for them for what they do. They must have more business than they need.

    I’ve tried preordering playfields, never a response. I’ve also emailed about the silver and bronze playfields. Likewise, never a response. I gave up.

    #14 6 days ago
    Quoted from Cherries_Jubilee:

    I don't think Mike will quit his Air Canada Pilot's Job to do CPR stuff full time.....he can make more money adding 2 days a month for 12 months more to his flight schedule than he can doing a full years worth of CPR products. Stu owns his own Full Service Graphic Design Studio/Advertising Agency so it wouldn't be worth his time to stop that and do CPR stuff full time either.......

    Fair enough. Let me rephrase then.

    Maybe with the demand for their products they should hire at least 1 full time person to keep production/sales on track. Seems like a person could definitely pay for themselves and let them do their thing.

    #15 6 days ago
    Quoted from Cherries_Jubilee:

    I don't think Mike will quit his Air Canada Pilot's Job to do CPR stuff full time.....he can make more money adding 2 days a month for 12 months more to his flight schedule than he can doing a full years worth of CPR products. Stu owns his own Full Service Graphic Design Studio/Advertising Agency so it wouldn't be worth his time to stop that and do CPR stuff full time either.......

    Then he should stop taking money if he can't give good service. I happen to be a pilot as well as own a business, and treat my smallest customer the same as I do my largest.

    #16 6 days ago
    Quoted from jake35:

    Then he should stop taking money if he can't give good service. I happen to be a pilot as well as own a business, and treat my smallest customer the same as I do my largest.

    CPR is the sole maker of the majority of their products. Gotta deal with it or go without.

    #17 6 days ago

    I have tried to contact them about an issue a few times in the last week and haven’t heard back. Hopefully they can get to it soon.

    33
    #18 6 days ago

    Guys;

    I wish I could say we would be all things to all people. But as its been mentioned, many of us at CPR do it because we love pinball as a hobby and a passion.... but not as our main income. I could never ever.... make a living from CPR, its just not there.

    As for not getting email responses from emails sent directly to us.... I don't understand that as we have a person to do just that. Russ looks at every email that comes in and is supposed to respond to them. I know that often he can't fix every problem, BUT he's supposed to respond none the less.

    When you place an order you should get a few automated emails..... thanks we received your order.... thanks your order has been shipped, and then a confirmation that your order was delivered. If you are not getting these emails we have some holes in our software.... again guys keep in mind this is mostly still a errr..... company of pinheads making pinball parts we care about in our spare time. The whole, how to be Amazon for pinball parts is not where we excel.

    Neil, the guy who wrote the software is first a pinhead who had a great collection, Tanner, my CNC operator has a great collection of games and more half finished projects than anyone I have ever met. Blake , who looks after the inserts and finishing before the PFs going out to print is one of the most dedicated and meticulous people I have ever met. Kevin is a former color specialist with Xerox and knows more about color matching than many artists. Stu is a professional graphics designer who's former clients include some legendary companies like Fender Guitars and many others . Stu is the most lunatic pinhead I have ever met. I may have fallen asleep to him and Kevin shouting at each other over two Pantone colors my eyes are unable to tell apart. They both are crazy dedicated to doing it perfectly. For me, I fly a Boeing 777 internationally and CPR has always been an opportunity for me to buy cool machines (silk screen machines, 3d Printers, Laser cutters, crazy big printers, CNC machines etc) and have fun making things I cared about. But, its not my main focus in life.

    We have made many projects over the years that were made because we thought it was needed, not because we were might to make any money on it. In fact, historically we make money on less than half of the projects.... hopefully this evens out over the long run. Often a project gets green lighted because guys need it, not because it was ever going to be profitable.. Thinking of Barracora backglasses and a few others that were always going to be money losing. But our idea was not to make EVERY project profitable because that's not what I have learned from pinball. For every Centaur guy out there that thinks his Centaur is the best Bally title ever made there is someone else who loves a different title, a title not worth $5000, but they need parts too.

    So as a company, CPR is a bunch of pinball misfits who first, care deeply about pinball and hope to make enough on this project to pay for the next which hopefully keeps the company running for a few more months. We have been on the brink of going out of business for years and if we hadn't of switched to digital printing we would have been gone last fall.

    I truly understand that in this day and age people think that everyone has the resources to be just like Amazon, we don't. I have a hard time dressing myself every morning and even worse..... am very representative of the rest of CPR. We all love pinball, but until very recently we didn't even have to worry about it being a viable business because it wasn't.

    We'll try to do our best but please keep in mind who we are and where we came from.

    Thanks
    Mike

    #19 6 days ago

    Hey Todd. Time to change thread title.
    9 hours response time, pretty damn good for a Sunday.

    #20 6 days ago

    Being local & knowing the guys over the years. It truly amazes me of their dedication, & sheer production over the years. I also have a regular 6 day a week job. But have been off work the last 2 years for my foot surgery, & could barely climb stairs. These guys are true stars for the hobby. I am still working towards finishing Seawitch playfields that guys have been waiting over 5 years. One man production, & I still put pinball hobby behind living my life.
    These guys do not get to enjoy the hobby pre CPR for pinball play & enjoyment. Many events where they are absent, & are missed. A true huge resource over the years for parts. Most of the guys do not get to play pinball, like they did before. That is something I miss with them is the hunt for finding project pins & getting them working over 20 years ago.

    #21 6 days ago

    Just got my mirrored glasses for TZ/IJ !!
    There beautiful !!! MM coming

    Anyone have a Captain Fantastic playfield
    Let me know

    #22 6 days ago

    Nothing but Great to say about CPR. After 10+ years of dealing with CPR and many thousands of dollars spent, they get and A+++ from me. Keep up the great work. I suggest anyone who has a problem with them be patient. Customer is always first with them. There are occasional problems as with all business but there is always a happy ending. Thank you CPR!! Titles of playfields purchased over the years: Space shuttle, Eight Ball Deluxe, Eight Ball, Fire, Bobby Orr, Firepower, High Speed, Fathom, Bad Cats, Banzai Run, Fish Tales, Evel Knievel, Star trek, Funhouse, Black knight, Whirlwind. All of these in multiples. If for some reason I couldn't use them they all went up in value(except Fire lol). Throw on top of that, too many plastics and Backglass titles to count. CPR opened the door for pinball collectors to get the perfect playfield to restore a game back to factory fresh. What is not to love about CPR? Big gigantic thanks to Kevin!!

    #23 5 days ago
    Quoted from CPR:

    Guys;
    I wish I could say we would be all things to all people. But as its been mentioned, many of us at CPR do it because we love pinball as a hobby and a passion.... but not as our main income. I could never ever.... make a living from CPR, its just not there.
    As for not getting email responses from emails sent directly to us.... I don't understand that as we have a person to do just that. Russ looks at every email that comes in and is supposed to respond to them. I know that often he can't fix every problem, BUT he's supposed to respond none the less.
    When you place an order you should get a few automated emails..... thanks we received your order.... thanks your order has been shipped, and then a confirmation that your order was delivered. If you are not getting these emails we have some holes in our software.... again guys keep in mind this is mostly still a errr..... company of pinheads making pinball parts we care about in our spare time. The whole, how to be Amazon for pinball parts is not where we excel.
    Neil, the guy who wrote the software is first a pinhead who had a great collection, Tanner, my CNC operator has a great collection of games and more half finished projects than anyone I have ever met. Blake , who looks after the inserts and finishing before the PFs going out to print is one of the most dedicated and meticulous people I have ever met. Kevin is a former color specialist with Xerox and knows more about color matching than many artists. Stu is a professional graphics designer who's former clients include some legendary companies like Fender Guitars and many others . Stu is the most lunatic pinhead I have ever met. I may have fallen asleep to him and Kevin shouting at each other over two Pantone colors my eyes are unable to tell apart. They both are crazy dedicated to doing it perfectly. For me, I fly a Boeing 777 internationally and CPR has always been an opportunity for me to buy cool machines (silk screen machines, 3d Printers, Laser cutters, crazy big printers, CNC machines etc) and have fun making things I cared about. But, its not my main focus in life.
    We have made many projects over the years that were made because we thought it was needed, not because we were might to make any money on it. In fact, historically we make money on less than half of the projects.... hopefully this evens out over the long run. Often a project gets green lighted because guys need it, not because it was ever going to be profitable.. Thinking of Barracora backglasses and a few others that were always going to be money losing. But our idea was not to make EVERY project profitable because that's not what I have learned from pinball. For every Centaur guy out there that thinks his Centaur is the best Bally title ever made there is someone else who loves a different title, a title not worth $5000, but they need parts too.
    So as a company, CPR is a bunch of pinball misfits who first, care deeply about pinball and hope to make enough on this project to pay for the next which hopefully keeps the company running for a few more months. We have been on the brink of going out of business for years and if we hadn't of switched to digital printing we would have been gone last fall.
    I truly understand that in this day and age people think that everyone has the resources to be just like Amazon, we don't. I have a hard time dressing myself every morning and even worse..... am very representative of the rest of CPR. We all love pinball, but until very recently we didn't even have to worry about it being a viable business because it wasn't.
    We'll try to do our best but please keep in mind who we are and where we came from.
    Thanks
    Mike

    I appreciate everything you guys do. A great service and fair prices as far as I can tell. However, It's been nearly a month since I ordered a plastics set for BOP, got a confirmation email and you guys got paid. I have emailed numerous times trying to get an idea of when the package will arrive and have gotten no response. Meanwhile, my game sits torn apart in my shop when it should be on location making money. The only way I have gotten any info is by dragging the issue out into a public forum, which is stupid. How difficult is it to send out a quick email to update me on the status of my order? I don't really expect a response on this thread. I don't particularly enjoy discussing this in an open forum. I just want my plastics. Please respond to my emails and update me on the status of my order. Thanks.

    #24 5 days ago
    Quoted from Ericpinballfan:

    Hey Todd. Time to change thread title.
    9 hours response time, pretty damn good for a Sunday.

    Agreed, but only after it was brought into a public forum. My emails still haven't been responded to.

    #25 5 days ago

    It sounds like perhaps there's some issues with their email setup. Email can be complicated to configure these days server side. I work in IT and though I haven't had the pleasure (displeasure?) of configuring a domain for email yet I do frequent a subreddit that focuses on the type of IT work I do. I constantly see people bitch about email and it's configuration quite frequently.

    I'm guessing they might need to get whoever does their IT side of things for their domain/website/server to take a look at things. At least I certainly hope that's the problem and not the person who they have put in charge of email shirking their duties.

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