What is the process for a backglass? I have a really nice Pharaoh backglass with only a couple flaws, but obviously shipping otherwise irreplaceable backglasses makes me nervous. Also, any idea on turn-around times (meaning how long it would be gone, not how long until it gets made)?

Yes it is...

I got a backglass direct from you guys in your uber backglass box. I would be FAR less concerned about the return trip in one of those boxes than I would be about the trip from me to you. I don't have any of those kick ass boxes around here any more. Any thoughts about getting it safely to you?

Most of the glass is perfect, but it does have 1 or 2 scratches in it. Not NOS, but overall really nice. I can take pictures of it if you want and you're either interested in it or not.

To my knowledge, none of the typical Williams 2-level games (BK, BK2K, Pharaoh, Solar Fire, etc) would be able to be done in a single run as you describe. The older Williams games like BK have a much larger cutout than the BK2K shown, but the upper playfields wouldn't fit into the hole so that they could be done in 1 pass.