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» CPR shipped me the wrong playfield & Fixed it!!

(Topic ID: 215070)

CPR shipped me the wrong playfield & Fixed it!!

By Riffbear

6 years ago

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66 posts
39 Pinsiders participating
Latest reply 5 years ago by rotordave
Topic is favorited by 1 Pinsider

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#1 6 years ago

COK

Riffbear

Pinside member

12y 56,550 842 25

I was excited to see that my Play field got to me so quick! (Australia)

When I opened it - I thought.... "Why have I got The Shadow plastics taped to the box? I never ordered those"!
So obviously my heart was beating as to (I HOPE THEY SENT ME THE RIGHT PLAY FIELD AND NOT A SHADOW)

(I ordered an Addams gold grade play field)

I opened it and... lol

I need my Addams PF asap too as the installer is booked for next week. EEK!

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Post last edited 6 years ago.

#5 6 years ago

COK

Riffbear

Pinside member

12y 56,550 842 25

Quoted from Crispin:
Ooops it looks like it went out on a Friday afternoon after 4:20. Good luck making the deadline!

Sorry I don't know what you mean!?
Ive been sent the wrong PF haha.

EDIT ok Cliffy explained! haha!

#6 6 years ago

COK

Riffbear

Pinside member

12y 56,550 842 25

Quoted from mcluvin:
On the plus side, I doubt they ask you to ship it back.

Who knows!?

All I know is I NEED MY ADDAMS PF!

#9 6 years ago

COK

Riffbear

Pinside member

12y 56,550 842 25

Quoted from CollinT:
Did they send the whirlwind pf too?

Yes the Shadow plastics are taped to the outer box of the packed Whirlwind PF!

#12 6 years ago

COK

Riffbear

Pinside member

12y 56,550 842 25

Quoted from mcluvin:
Start looking for a basket case Whirlwind is all I'm sayin'.

Haha Na.. See what they say in the end!
I don't need a WW pf or Shadow plastics!

#16 6 years ago

COK

Riffbear

Pinside member

12y 56,550 842 25

Quoted from CollinT:
Wonder if you will have to send the WW playfield back? I didn’t see any on their website. Maybe someone else got your PF?!

I am thinking that too!
Its not a Gold grade (I think) due to imperfections on the WW pf..
They would have to send someone out to pick it up in that case!

Someone soon will receive an Addams family PF gold grade! LUCKY THEM.

#18 6 years ago

COK

Riffbear

Pinside member

12y 56,550 842 25

Quoted from PopBumperPete:
you should have no problem selling the WW on the aussie forums

If they decide I get to keep this one, ill just hang it on the wall..

#22 6 years ago

COK

Riffbear

Pinside member

12y 56,550 842 25

Quoted from PopBumperPete:
keep us posted what ever the outcome is

Will do!

Quoted from Darcy:
That seems really odd. To have the playfield plastics taped onto the side of the box. Surely they have a higher chance of getting damaged, on the outside of the box.

There was an outer box to the PF box also.

#23 6 years ago

COK

Riffbear

Pinside member

12y 56,550 842 25

Quoted from tomdrum:
From my last CPR shipping mistake, in their defense they quickly made it right.
Kevin Wayte <[email protected]> wrote:
> On 9/4/2017 1:08 PM, [email protected] wrote:
> > I recently purchased a Space Invaders playfield plastic set. Installing it today and I noticed the largest playfield plastic is missing. It's the upper left "Clone Chamber". Can you ship one out?
> >
>
> Yes we can. The next UPS truck is thursday. It doesn't go in the bag
> (doesn't fit) and requires Thomas (the packer) to manually grab one and
> tape it into the box. Looks like he forgot.
> - Kevin
Poor Thomas, at least I'm in the states!

Yeah Im not paying out on them to be a bad company or anything like that.
I just found it quite amusing to be honest!

Kevin is a lovely guy!

#28 6 years ago

COK

Riffbear

Pinside member

12y 56,550 842 25

Quoted from Yelobird:
Hey at least it has 3 Disks! Sorry, had to go there....

GOLD!

Quoted from jibmums:
Maybe CPR can figure out who was supposed to get the playfield and plastics that you received and who received your playfield, and reimburse you both to ship them to each other? Seems like the simplest solution, short of sending out replacement playfields (which would be a much more expensive solution).

Sounds like a good idea! However I don't think it falls on us as customers to do that kind of thing!
Plus shipping a PF out of Australia - Im assuming could be a huge cost? Not sure.. I know sending a measly tee shirt this morning to Netherlands cost me $28!

#31 6 years ago

COK

Riffbear

Pinside member

12y 56,550 842 25

Quoted from PopBumperPete:
Sh

Shipping out of Australia gets complicated and expensive
out post office wont take Playfields (too long)

Ah well Guess that answers that!

#55 6 years ago

COK

Riffbear

Pinside member

12y 56,550 842 25

Quoted from homebrood:
I don't see the problem with posting this, he seemed to see the humor in this from the start, knew it would get resolved and just felt it would make a fun story to share. I don't think anyone here would hesitate to order from CPR based on what is an obvious human error that can happen. It's all about how they take care of it and looks like that will be fine. Ok could have waited and shared after the fact might have been a better choice but I don't see any harm or foul here...

Exactly!

Its been sorted as I knew it always would be!
You gotta laugh at other peoples perspectives - Why would he post this etc...

A) Its to do with Pinball.
B) I thought some people would get a chuckle over it!

Anyway..... I have forwarded all enquiries about the WW PF and Shadow plastics onto Kevin!

#65 6 years ago

COK

Riffbear

Pinside member

12y 56,550 842 25

Humungous thanks to Kevin! It's all been sorted!

Literally blown away with how quick the replacement arrived and stoked to have a Gold edition.
Would definitely buy from CPR again - thank you Kevin!

(if anyone in OZ is after a new Mirco glitter version Addams pls pm)

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