(Topic ID: 215070)

CPR shipped me the wrong playfield & Fixed it!!


By Riffbear

1 year ago



Topic Stats

  • 66 posts
  • 39 Pinsiders participating
  • Latest reply 1 year ago by rotordave
  • Topic is favorited by 1 Pinsider

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    There are 66 posts in this topic. You are on page 1 of 2.
    #1 1 year ago

    I was excited to see that my Play field got to me so quick! (Australia)

    When I opened it - I thought.... "Why have I got The Shadow plastics taped to the box? I never ordered those"!
    So obviously my heart was beating as to (I HOPE THEY SENT ME THE RIGHT PLAY FIELD AND NOT A SHADOW)

    (I ordered an Addams gold grade play field)

    I opened it and... lol

    I need my Addams PF asap too as the installer is booked for next week. EEK!

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    #2 1 year ago

    Ooops it looks like it went out on a Friday afternoon after 4:20. Good luck making the deadline!

    #3 1 year ago

    Very cornfusing, looks like rain!

    #4 1 year ago

    On the plus side, I doubt they ask you to ship it back.

    #5 1 year ago
    Quoted from Crispin:

    Ooops it looks like it went out on a Friday afternoon after 4:20. Good luck making the deadline!

    Sorry I don't know what you mean!?
    Ive been sent the wrong PF haha.

    EDIT ok Cliffy explained! haha!

    #6 1 year ago
    Quoted from mcluvin:

    On the plus side, I doubt they ask you to ship it back.

    Who knows!?

    All I know is I NEED MY ADDAMS PF!

    #7 1 year ago

    WOW is all I can say hahah

    #8 1 year ago

    Did they send the whirlwind pf too?

    #9 1 year ago
    Quoted from CollinT:

    Did they send the whirlwind pf too?

    Yes the Shadow plastics are taped to the outer box of the packed Whirlwind PF!

    #10 1 year ago

    thats not good

    #11 1 year ago
    Quoted from Riffbear:

    Who knows!?
    All I know is I NEED MY ADDAMS PF!

    Start looking for a basket case Whirlwind is all I'm sayin'.

    #12 1 year ago
    Quoted from mcluvin:

    Start looking for a basket case Whirlwind is all I'm sayin'.

    Haha Na.. See what they say in the end!
    I don't need a WW pf or Shadow plastics!

    #13 1 year ago
    Quoted from Riffbear:

    Yes the Shadow plastics are taped to the outer box of the packed Whirlwind PF!

    Wonder if you will have to send the WW playfield back? I didn’t see any on their website. Maybe someone else got your PF?!

    #14 1 year ago

    Hahaha oh man somebody in shipping is going to have a rough Monday morning.

    #15 1 year ago

    That really sucks. This is what I thought of.maxresdefault (resized).jpghqdefault (resized).jpg "That looks good. But who are the Chefs?"

    #16 1 year ago
    Quoted from CollinT:

    Wonder if you will have to send the WW playfield back? I didn’t see any on their website. Maybe someone else got your PF?!

    I am thinking that too!
    Its not a Gold grade (I think) due to imperfections on the WW pf..
    They would have to send someone out to pick it up in that case!

    Someone soon will receive an Addams family PF gold grade! LUCKY THEM.

    #17 1 year ago
    Quoted from Riffbear:

    Haha Na.. See what they say in the end!
    I don't need a WW pf or Shadow plastics!

    you should have no problem selling the WW on the aussie forums

    #18 1 year ago
    Quoted from PopBumperPete:

    you should have no problem selling the WW on the aussie forums

    If they decide I get to keep this one, ill just hang it on the wall..

    #19 1 year ago

    That seems really odd. To have the playfield plastics taped onto the side of the box. Surely they have a higher chance of getting damaged, on the outside of the box.

    EDIT:
    Looks like the plastics were taped to the inner box holding the playfield. So that is just fine,, no real chance of them getting damaged.

    #20 1 year ago
    Quoted from Riffbear:

    If they decide I get to keep this one, ill just hang it on the wall..

    keep us posted what ever the outcome is

    #21 1 year ago

    From my last CPR shipping mistake, in their defense they quickly made it right.

    Kevin Wayte <kwayte@bellaliant.net> wrote:
    > On 9/4/2017 1:08 PM, tomdrum7@windstream.net wrote:
    > > I recently purchased a Space Invaders playfield plastic set. Installing it today and I noticed the largest playfield plastic is missing. It's the upper left "Clone Chamber". Can you ship one out?
    > >
    >
    > Yes we can. The next UPS truck is thursday. It doesn't go in the bag
    > (doesn't fit) and requires Thomas (the packer) to manually grab one and
    > tape it into the box. Looks like he forgot.

    > - Kevin

    Poor Thomas, at least I'm in the states!

    #22 1 year ago
    Quoted from PopBumperPete:

    keep us posted what ever the outcome is

    Will do!

    Quoted from Darcy:

    That seems really odd. To have the playfield plastics taped onto the side of the box. Surely they have a higher chance of getting damaged, on the outside of the box.

    There was an outer box to the PF box also.

    #23 1 year ago
    Quoted from tomdrum:

    From my last CPR shipping mistake, in their defense they quickly made it right.
    Kevin Wayte <kwayte@bellaliant.net> wrote:
    > On 9/4/2017 1:08 PM, tomdrum7@windstream.net wrote:
    > > I recently purchased a Space Invaders playfield plastic set. Installing it today and I noticed the largest playfield plastic is missing. It's the upper left "Clone Chamber". Can you ship one out?
    > >
    >
    > Yes we can. The next UPS truck is thursday. It doesn't go in the bag
    > (doesn't fit) and requires Thomas (the packer) to manually grab one and
    > tape it into the box. Looks like he forgot.
    > - Kevin
    Poor Thomas, at least I'm in the states!

    Yeah Im not paying out on them to be a bad company or anything like that.
    I just found it quite amusing to be honest!

    Kevin is a lovely guy!

    #24 1 year ago

    wowza

    13
    #25 1 year ago

    Hey at least it has 3 Disks! Sorry, had to go there....

    #26 1 year ago

    Maybe CPR can figure out who was supposed to get the playfield and plastics that you received and who received your playfield, and reimburse you both to ship them to each other? Seems like the simplest solution, short of sending out replacement playfields (which would be a much more expensive solution).

    #27 1 year ago

    CPR is very good to deal with. They will make it right for you.

    #28 1 year ago
    Quoted from Yelobird:

    Hey at least it has 3 Disks! Sorry, had to go there....

    GOLD!

    Quoted from jibmums:

    Maybe CPR can figure out who was supposed to get the playfield and plastics that you received and who received your playfield, and reimburse you both to ship them to each other? Seems like the simplest solution, short of sending out replacement playfields (which would be a much more expensive solution).

    Sounds like a good idea! However I don't think it falls on us as customers to do that kind of thing!
    Plus shipping a PF out of Australia - Im assuming could be a huge cost? Not sure.. I know sending a measly tee shirt this morning to Netherlands cost me $28!

    #29 1 year ago

    Sh

    Quoted from jibmums:Maybe CPR can figure out who was supposed to get the playfield and plastics that you received and who received your playfield, and reimburse you both to ship them to each other? Seems like the simplest solution, short of sending out replacement playfields (which would be a much more expensive solution).

    Shipping out of Australia gets complicated and expensive
    out post office wont take Playfields (too long)

    #30 1 year ago

    I would love a ww playfield!

    #31 1 year ago
    Quoted from PopBumperPete:

    Sh

    Shipping out of Australia gets complicated and expensive
    out post office wont take Playfields (too long)

    Ah well Guess that answers that!

    #32 1 year ago

    Assume you have reached out to CPR?

    #33 1 year ago

    Oh wow that sucks, hope you get it sorted with CPR soon. I'll buy the Shadow plastics from you if you decide to sell them.

    #34 1 year ago

    Bummer! Anyone by you need a WW playfield? And is the back dimpled?

    44
    #35 1 year ago

    Guys, No need to panic!

    This looks to be a simple case of his UPS label getting stuck onto the wrong parcel. We're going to get him his TAF Gold, no worries.

    He indeed wrote us an email last night (just seeing it this morning)... but also decided to run to Pinside and post. With the 14 hour time difference between Australia and Canada, all this chat has transpired here while we were all in bed up here. The overnight crowd. That's all. He's going to be taken care of.

    KEVIN
    Classic Playfield Reproductions
    http://www.classicplayfields.com

    13
    #36 1 year ago
    Quoted from KevinCPR:

    Guys, No need to panic!
    This looks to be a simple case of his UPS label getting stuck onto the wrong parcel. We're going to get him his TAF Gold, no worries.
    He indeed wrote us an email last night (just seeing it this morning)... but also decided to run to Pinside and post. With the 14 hour time difference between Australia and Canada, all this chat has transpired here while we were all in bed up here. The overnight crowd. That's all. He's going to be taken care of.
    KEVIN
    Classic Playfield Reproductions
    http://www.classicplayfields.com

    I don't think there was ever a doubt you would get it taken care of.

    Some folks just feel the need to post everything while not taking into consideration what ramifications it may have on someone's livelihood.

    #37 1 year ago

    Now that's freaking awesome customer service. Way to go Kevin and CPR!!

    #38 1 year ago
    Quoted from KevinCPR:

    Guys, No need to panic!
    This looks to be a simple case of his UPS label getting stuck onto the wrong parcel. We're going to get him his TAF Gold, no worries.
    He indeed wrote us an email last night (just seeing it this morning)... but also decided to run to Pinside and post. With the 14 hour time difference between Australia and Canada, all this chat has transpired here while we were all in bed up here. The overnight crowd. That's all. He's going to be taken care of.
    KEVIN
    Classic Playfield Reproductions
    http://www.classicplayfields.com

    Obviously.

    Why someone would feel compelled to post on pinside about this is beyond me.

    #39 1 year ago
    Quoted from KevinCPR:

    Guys, No need to panic!
    This looks to be a simple case of his UPS label getting stuck onto the wrong parcel. We're going to get him his TAF Gold, no worries.
    He indeed wrote us an email last night (just seeing it this morning)... but also decided to run to Pinside and post. With the 14 hour time difference between Australia and Canada, all this chat has transpired here while we were all in bed up here. The overnight crowd. That's all. He's going to be taken care of.
    KEVIN
    Classic Playfield Reproductions
    http://www.classicplayfields.com

    It always amazes me how "pinball parts" to some people are like waiting for an organ that will save their life! I have been selling used parts on eBay for several years and occasionally USPS takes a day or two longer than expected to get a package delivered. You would never begin to believe how upset some people can get about it? First off typically I ship the same day parts are ordered unless Post Office is already closed. And secondly USPS delivery times are just an estimate. What is the rush?

    Same way here - everyone knows CPR will make it right & doing that will cost CPR a fair amount of money. Sad but mistakes happen! Why post before contacting CPR and getting it worked out? If you feel the need to vent - why not wait until after you have issue resolved then do it in a "joking way" thanking CPR for fantastic customer service at the same time.

    Anyway - as always CPR makes it right!

    #40 1 year ago

    Maybe the OP should now change the post title to “CPR has awesome customer service” now that we see he will be taken care of.

    12
    #41 1 year ago

    I don't see the problem with posting this, he seemed to see the humor in this from the start, knew it would get resolved and just felt it would make a fun story to share. I don't think anyone here would hesitate to order from CPR based on what is an obvious human error that can happen. It's all about how they take care of it and looks like that will be fine. Ok could have waited and shared after the fact might have been a better choice but I don't see any harm or foul here...

    #42 1 year ago
    Quoted from homebrood:

    I don't see the problem with posting this, he seemed to see the humor in this from the start, knew it would get resolved and just felt it would make a fun story to share. I don't think anyone here would hesitate to order from CPR based on what is an obvious human error that can happen. It's all about how they take care of it and looks like that will be fine. Ok could have waited and shared after the fact might have been a better choice but I don't see any harm or foul here...

    This exactly. I just thought it was a funny mix up. To me personally it had no negative aspect on the company involved before Kevin answered and now is actually a positive after Kevin's response. That's just me though.

    #43 1 year ago

    First world problems...

    #44 1 year ago
    Quoted from Xenon75:

    Obviously.
    Why someone would feel compelled to post on pinside about this is beyond me.

    Force of habit from an Aussie perspective. It's typically the primary way to get a proper resolution with Australian pinball parts sellers.

    Top marks to CPR for rectifying it in such an expedient manner.

    #45 1 year ago

    CPR has always been and will always be awesome. Kevin and company are world class and will look after everyone.

    Should have sent them a mail and gotten a response before posting. But CPR shines whenever anything sliiy like this happens anyways.

    Rest easy. CPR=No worries.

    #46 1 year ago

    Someone just posted that they received the TAF Gold PF from CPR by mistake they called it CBR by accident I believe.

    #47 1 year ago
    Quoted from Mike_J:

    I don't think there was ever a doubt you would get it taken care of.
    Some folks just feel the need to post everything while not taking into consideration what ramifications it may have on someone's livelihood.

    I just had something shipped to me in error instead of what I have been waiting 3 months for. No Pinside thread needed. I emailed the sender, re-packaged the item, and shipped it on it's way to the intended recipient. My actual item was mailed out a couple days later and I'm expecting it Saturday.

    This wasn't a small item either. But the way I figure it is everyone is human and shit happens...

    #48 1 year ago
    Quoted from NeilMcRae:

    Assume you have reached out to CPR?

    Surely the first thing you do is take pictures and post on Pinside?

    It seems to be the instant hyperbole reaction, in THIS instance the thread didn't turn into all kind of name calling, but I have seen that happen so many times on here (and other forums) before the seller has even had a chance to respond and try and rectify the problem.

    Maybe people should think before they post, as to what ramifications it may have.

    #49 1 year ago
    Quoted from KevinCPR:

    Guys, No need to panic!
    This looks to be a simple case of his UPS label getting stuck onto the wrong parcel. We're going to get him his TAF Gold, no worries.
    He indeed wrote us an email last night (just seeing it this morning)... but also decided to run to Pinside and post. With the 14 hour time difference between Australia and Canada, all this chat has transpired here while we were all in bed up here. The overnight crowd. That's all. He's going to be taken care of.
    KEVIN
    Classic Playfield Reproductions
    http://www.classicplayfields.com

    I always knew CPR has great customer service.

    #50 1 year ago

    This thread reminds me to open my packages and check the contents. Sometimes I order stuff that I don't need for a while and just toss the box in the corner. Somtimes it will sit for months and then when I need it I'll open it up. Fortunately I haven't been surprised with a mix up but I need to check when I get my orders just in case!

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