(Topic ID: 237367)

CPR playfield preorders are meaningless

By tomdrum

54 days ago

Topic Stats

  • 253 posts
  • 83 Pinsiders participating
  • Latest reply 18 days ago by CPR
  • Topic is favorited by 14 Pinsiders


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Topic index (key posts)

2 key posts have been marked in this topic

Post #53 Explanation of CPR PF blank vs Stern PF blank hardness Posted by CPR (53 days ago)

Post #66 Explanation of reasons for CPR preorder estimation process Posted by KevinCPR (53 days ago)

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#10 54 days ago

Not this again... that sucks - I'm sure you were wanting one pretty badly.

email them to ask if they'll do a direct print one-off. If you want one bad enoug to post a rant thread you'll be willing to pay the tooling and setup costs

#42 53 days ago

The situation still
Sucks but it does seem pretty right on that Kev is posting right in here, apologising and empathising AND explaining their entire business model. I can count on one hand other companies who do that.

#48 53 days ago

Is the digital Printer situation up and running yet ? That sounded like it was going to be awesome

#82 52 days ago
Quoted from pookycade:

Perhaps more anger is implied in my response than I actually intended. I didn’t get my playfield. Annoying but really not the end of the world. I’ll live. And yeah I get it, this is a hobby and these guys started in a basement, and there are many machines still playing because of them. Wins above replacement still way high for them. Mirco with their recent bullying is far more worrisome. I will still buy from CPR. I said as much in the Xenon debacle
What does frustrate me is their continued presentation of this as some Sophie’s Choice. It wasn’t. They had another option of verifying pre-orders before the run with a single email. They could have set expectations for those unlikely to get a playfield with an apology. This is basic business 101 stuff. Sorry for a company that’s been doing this for 15 years they should set higher expectations for themselves. If the effort to do so was onerous I’d understand. But it isn’t, they just for some bizarre reason won’t do it. Beyond admonishment there seems to be nothing to do. When I make mistakes I admit them and try to get better. It’s the last part where they are lacking.

People won't respond, they don't confirm, they forget, they miss the email. If CPR did this, there would be a thread about how "I only missed the confirmation email by 2 hours! CPR

The only way to guarantee a playfield for everybody is for them to take on additional stock and risk and overproduce every title,
Building inventory costs into every other playfield, driving costs up.

.. or they could do on-demand digital printing. Man! If only there was some way to offer this..

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