Quoted from pookycade:

Perhaps more anger is implied in my response than I actually intended. I didn’t get my playfield. Annoying but really not the end of the world. I’ll live. And yeah I get it, this is a hobby and these guys started in a basement, and there are many machines still playing because of them. Wins above replacement still way high for them. Mirco with their recent bullying is far more worrisome. I will still buy from CPR. I said as much in the Xenon debacle
What does frustrate me is their continued presentation of this as some Sophie’s Choice. It wasn’t. They had another option of verifying pre-orders before the run with a single email. They could have set expectations for those unlikely to get a playfield with an apology. This is basic business 101 stuff. Sorry for a company that’s been doing this for 15 years they should set higher expectations for themselves. If the effort to do so was onerous I’d understand. But it isn’t, they just for some bizarre reason won’t do it. Beyond admonishment there seems to be nothing to do. When I make mistakes I admit them and try to get better. It’s the last part where they are lacking.