Quoted from pookycade:I was the one who got burned on Xenon. Look I get that these guys have done awesome things for the hobby but their explanations after the Xenon debacle are IMO complete crap. Kevin you had a list, you guesstimated that 70 out of 100 might buy. You guessed wrong. Why the hell didn’t you do the simple step I outlined before as in DON’T GUESS ! One day of effort you could have easily re-confirmed the orders just before going to production, hell even asking for deposit as a show of good faith. You would have then known that you had 100 takers and upped your number. Your guys failure to plan and get information that is easily gettable is not your customers problem. Who in their right mind decides on production quantity from a pre-order list 2 years in the making with no deposit. It’s your problem. Deal with it. Don’t screw up again. Change your damn approach to something that isn’t just making up sh*t and then coming on here to try to defend a completely crappy approach to deciding how many playfields to build. This is solvable BY YOU with one days worth of effort if you chose to do so. The definition of insanity is doing the same thing all over again and expecting a different result. No business can make every customer happy. But you could make a lot more of your customers happy and stay in business more easily by trying a different planning approach
Good thing I don't run CPR, if I did the OP and pookycade would never get another field direct again. They'd be left to find them in the secondary market