Quoted from pookycade:

So you now know that 18 out of 20 want the playfield. CPR would just assume that 7 out of 20 didn’t. Look if I send 1 email or even 3 emails to a person (if I’m being generous) then it’s on the person if they don’t respond. Here we put our name on a pre order list 1-2 years back and then hear nothing. And as in this case someone expecting this bought a game to restore, backglass, parts, to plan because you can’t just go to Pinballs R Us to get this stuff. But the fault lies with the customer for having such ridiculous expectations that they might expect if they preordered this from a company in business for 15 years that they should eventually receive it. Next time you end up on a presales list for two years and have to email them asking where your playfield is only to be told it sold out I’d like to see how generous you would be then