I promise you Kevin is doing the best he can. What he really needs is a full time person to manage his email account. He could certainly do that and increase the prices on all of his products to pay the new employee. He has chosen to forgo that in order to keep his products priced low so that more people can enjoy his work. Both Kevin and Mike are doing this for the love of the hobby but neither one of them want to lose money over the deal. Stu has graciously stepped in to provide us information on Pinside. This is not in his job description. He does it cause he loves pinball.