Quoted from terryb:You preferably want the lamps off when you do the test.
Since power is switched in the lamp matrix, won't he see 0 voltage if all the lamps are OFF? I'd think he'd only see voltage if there is a lamp ON in the same column as the one he's measuring at. ...unless you're looking for a locked-ON column. Then he'd need to measure at a bulb in *each* of the columns (or at all the pins on the column connector) because it could be any of the columns that's causing the problem.
I'm looking forward to resolution on this one.