Quoted from pindude80:

Yesterday at first I thought it was good that Jack called and offered those effected a new playfield then I got to thinking if it were me I wouldn't be happy with a un-populated playfield that I have to do a pf swap on. These people paid a lot of money for these games and didn't sign up for a "build it yourself kit game" at a reduced price.
I think I am out on NIB JJP games due to price increase and what I consider to be a sub-par remedy for a problem that the consumer had nothing to do with but takes the shaft in the end. What Stern decides to do will determine if I will consider any of their upcoming NIB games. For what these damn games cost now a days it's sickening to see all the problems. In the meantime I'm really enjoying my cheaper solid state machines at a fraction of the price of these new "self-destructing" games.

Quoted from BobC:

Anybody considering a class action lawsuit?

Quoted from Who-Dey:

.
I guess im not following you. There is nothing to negotiate. If you buy a game with a defective playfield the manufacturer should send you a new populated playfield to put back in your game period.

Quoted from NPO:

This is the Pinside I have come to know and love: DRAMA .
How many different arguments are going on here? 4 or 5?

Quoted from pinballaddicted:

That will not resolve the issues, if anything make them worse. Would push used prices up too and back to not enough machines to go round to meet demand.
What would you propose to fill the hole in the market?

Quoted from newpinbin:

At the end of the day the distributors should be helping their customers out and they are not! What a lot of people don't seem to realize is the distributors are making over $1000 on most games they sell. People need to stop buying NIB games. Most claimed after the Ghostbusters fiasco they were done with NIB.

Quoted from Legacy:

I've been following this thread. I haven't bought a NIB game in 4 years or more. Was planning on taking my son to Joystix tomorrow to check out all the recent games but what's the deal here? Am I going to buy something and get screwed over? What is the general recommendation?

Quoted from RC_like_the_cola:

Not sure where you get this from. Stern has identified and fixed the clearcoat issues as of the first JP Premium run. They have also arranged to ship populated playfields to owners that suffered issues. Obviously, they aren't reaching out proactively, but if you're vocal and persistent, they seem to be replacing playfields. What games are Stern currently "knowingly selling" with issues?

Quoted from John1210:

Just skip past those posts like I do.its a shame as this a very informative thread when people post about "real" issues. Dimpling is normal be it smaller or larger.... but some folks still can't quite digest that concept.

Quoted from rotordave:

It wouldn’t. The top of the flipper is still in the same place.
It would have been put there to stop the flipper bat breaking.
rd

Quoted from cooked71:

They removed the artwork not to hide the damage, but to allow the clear to adhere to the wood. The problem with the pooling is coming from the artwork not adhering to the wood. The clear is doing its job - the art isn’t.

Quoted from cpr9999:

Why didn’t Stern or distributors pull stock?

Quoted from PanzerFreak:

Some comments from Joe Kaminkow on recent playfield quality when asked about it on the Super Awesome Pinball show.
https://directory.libsyn.com/episode/index/id/12947717
"...the clear coat is not glass, it's paint, it's a ball, it's a piece of wood, it will roll, big deal"
"It's a pinball, they wear out, they're mechanical things"
Super Awesome Pinball Show "You haven't noticed a change from before to now in playfield quality"?
"I'm sure from batch to batch the poplar wood changes from what tree was cut down or what the amount of moisture was in the air or the amount of time the hard coat did or how somebody mixed the hard coat with not enough of something, too much of something else but you know it's a pinball machine"
"To quote Gary we are not making heart and lung machines, we are making pinball machines"
"We used to make games where the hard coat would wear out within 90 days"
"For those at home in their underwear and in their wife beaters and drinking PBR and bitch in the words of William Shatner get a life"

Quoted from chuckwurt:

For what it’s worth, my STH LE looks awesome. Much thicker coat than the pro, no pooling or chipping. From what I understand with that the pooling is immediate and I don’t see any.

Quoted from Yelobird:

Lol you are kidding right? Do you think 8’ sheets of pry wood come from 8’ wide trees??