Quoted from PinB:

For reference, another new JP with pooling around the washers.
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Quoted from TheFamilyArcade:

But I didn’t think Stern had these issues? Kidding. And sorry for making a joke at your expense.
I hope everyone gets satisfaction from their manufacturer and distributor. Everybody knows that resale values matter in our hobby. Anyone that suggests otherwise is a fucking douchebag that likes long hard things rammed up their ass on a continual basis, to distract them from their otherwise clueless existence and basic moronic personality.

Quoted from zaphX:

I might get hit by a truck years from now. Today, I'm having a great time playing a great game!

Quoted from zaphX:

Of course, we all do.
I'm just saying, some of the issues people are freaking about - coil stops, shooter springs - these are 60 second fixes easily done.
I think we could all do with assuming positive intent. The manufacturers of these games are not twisting their mustaches thinking up evil ways to piss off pinball buyers. The folks going this industry do it because they love pinball - it's obviously a very tricky business to be in (as evidenced by the high profile flameouts of others who have tried.)

Quoted from cpr9999:

Did you chat with distributor/Stern and what are they willing to do?

Quoted from cpr9999:

Will be interested in hearing what they do as this will affect my buying NIB decision.
Thx

Quoted from PtownPin:

Has anyone heard back from Stern on this issue? Its not much, but it at least JJP is recognizing that its an issue and have provided free play fields to people who are affected....has Stern done anything?

Quoted from Talon2000:

I just got my new Elvira Pin, or rather spent my money I saved for Elvira on a CGC game. Much happier.[quoted image]

Quoted from zaphX:

The only reason a bar will puill a pin is if the coin slot stops working!

Quoted from TheLaw:

In my world people that buy a NIB Stern and bitch aboot PF clear issues are just as horrible as people sucking deeproot's non existent ass.

Quoted from TheLaw:

Yes, I apologize for not making myself more clear (cough); I meant buying a New, NIB as of today.
I am a JP owner with CC issues and I'm not happy at all.
I keep bouncing back from this and the Elvira thread so my delivery didn;t make much sense; my fault.

Quoted from jfh:

Good advice if you want a Premium; not so much if you are interested in an LE. I’ve never understood why LEs go first before production issues are worked out.

Quoted from cooked71:

Just inboxed a March 19 built Deadpool Premium and the Playfield is perfect.

Quoted from Rum-Z:

Better yet, disassemble it and immediately and put thin washers under all ball guides (unless Stern took the initiative to do it by now).

Quoted from Chrizg:

Unboxed JP today. Only reason I’m buying NIB is for route.
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Quoted from Jvspin:

Any progress yet with your playfield issues?

Quoted from zaphX:

In the vein of "making the best of a bad situation"...
Titan Pinball has released some silicone washers for the playfield problem. Thought I'd pass the link on in case people haven't seen them.
https://www.titanpinball.com/index.php?route=product/product&product_id=154&search=washers

Quoted from bigd1979:

I bought a wonka le a few weeks ago with some pooling around some of the posts(no chipping) . First thing i did when i got it home and set up was take sling post off and few other post on the lower half of the playfield. I used big washers under the posts and lightly tightened them and let it sit overnight. The next day i removed them and everything was relatively flat and back in place. From what i cld tell a combination of overtighteneing along with the inward pressure of the rubbers along with sling going off which created more inward pressure caused the art work to start bunching up. I went to Lowe's and found nylon and rubber washers that i added under those areas and didn't over tighten anything . So far after hundreds of plays everything has been ok and no pooling/movement has occurred and the playfield looks great with hardly any dimples and the clear looks very nice. Eventually ill probably order the nicer lookin clear titan silicone washers but I'm happy so far with everything. [quoted image][quoted image]

Quoted from iceman44:

Who is gonna organize the attack on Stern at expo and demand answers from them on the spot? Or will it be the usual ass kissing contest?
Need to hammer away like this thread until they cave!
Tie yourselves together in a human blockade and block off the exits until we get some info!

Quoted from hawkmoon77:

For what it's worth, I build musical instruments as a hobby, and there is a known issue with lacquer pooling around the guitar tuners on the headstock. I don't know if it is a similar cause here, but with regard to guitars -- if this happens, it has almost everything to do with curing. Here are some factors:
- 3 thin coats spaced 30 minutes apart, then a full nights cure, then repeat the next day. Then allow a few weeks before tightening the guitar tuners on. This allows the solvents to evaporate correctly between sprays. Applying too thick of a coat too soon will trap the solvents as the outer layer "skins." And while reducing the overall thickness of the clear would help prevent the problem, super thin clear coats aren't generally well received in the guitar world (where applicable) because they lack visual depth and have poor wear resistance.
- Tightening a guitar tuner on uncured clear will trap solvents under the nut. These trapped solvents will soften the paint or finish underneath. This will manifest as a flaking clear coat.
- In the luthier world, it's called creep. It happens to glue and clear coats. A thick glue, when squeezed together,will push out slowly over time during the drying process resulting in what is being called pooling here. This is removed before finishing, but a thick, built up clear coat will do this too. The continuous pressure on uncured clear will cause it to slowly migrate toward the outer edges and pool or bubble. The trapped solvents will then leach into the underlying finish, softening it, and making it flake off. If is unpainted natural wood, it is less likely to happen because the solvents leach into the raw wood and disperse better. The hardest part is that creep is difficult to catch because it all looks fine at first until a week or so later when the clear slowly migrates out to the edges.
The luthier community solved this problem a long time ago by applying more thin coats instead of fewer thicker coats, letting them dry between coats, and then allowing it to cure before covering up portions of it with screwed down nuts. Every so often, the issue re-emerges when a manufacturer decides to save time by changing up the process.
I am NOT saying that is what is happening to the PFs, and there are other things that can cause similar problems (like overtightening, bad lacquer chemistry, bad surface prep, etc.), but I can't help notice a similarity between these problems.
[quoted image][quoted image][quoted image][quoted image]

Quoted from bellbrand:

I was just offered a bottle of clear coat repair for my pooling ‍♀️ Not sure how that will even remotely help. Sad!

Quoted from Raegor:

I think Jersey Jack set the precedent and so Stern decided to follow suit.

Quoted from JodyG:

Stern is still doing full populated playfield swaps, but the bar is really high....like 5 levels of approval to get one approved.

Quoted from romulusx:

I guess I was just lucky as far as JJP is concerned.My distributor Flipnout pinball took care
of the issues I had.

Quoted from Who-Dey:

How many plays is on it now? It doesn’t look terrible but its still unacceptable for a new game and it will no doubt keep getting worse. I think pooling around the small posts is the worse area because the ball really smacks those posts hard and causes a lot of stress on the playfield.

Quoted from V4Vendetta:

and what is stern's response to your problem??

Quoted from cpr9999:

There is a $500 price drop plus it will scare off a large percentage of future buyers.
Replacement playfield is only way to not take a hit now - unfortunately.

Quoted from PanzerFreak:

I hope Stern offers a fully populated playfield replacement. That is not acceptable.

Quoted from No_Pickles:

I'm not trying to be a wise guy or anything but I'm a relative noob and want to understand what I'm looking at.
Is the problem in the photos around the lower post, with the metal washer under it?
It looks like the blue paint around the post has chipped and that's what the white areas are?

Quoted from bbulkley:

For what it’s worth, my Premium JP has no issues that I can see.

Quoted from apinballwiz:

This is just totally insane. Someone purchases a staggering 19 NIB multi thousand dollar games each in the last 10 years, and the best they could do is offer you an unpopulated playfield for a brand new game with 149 plays on it??? What a joke. At a MINIMUM send you a populated playfield without talk, just action. If the majority of your games were purchased from the same distributor it doesn't sound like they fought enough in your behalf IMHO.
Just blows my mind with all the posts I've read how many pinsiders with playfield issues have been taking it up the tailpipe. Glad to see that things seem better with later runs, but come on, show respect and take care of customers like Tom and others the way they deserve to be! Rant over.....

Quoted from snaroff:

Car paint jobs vary pretty dramatically between car manufacturers (i.e. the paint quality on a Honda Civic isn't the same as an Audi R8). I've owned both, so I have first hand experience. Some manufacturers "upcharge" for certain colors.
In any event, most cars are painted by robots. Stern's games are built largely by humans. Whenever humans are doing the job, it's tougher to control quality...especially when you are likely employing humans at minimum wage and measuring them on day-to-day output (rather than quality).
I'm not excusing the quality issues...I sympathize with many folks having to deal with issues (including myself

Quoted from imagamejunky:

I am very very happy to report that I just got a phone call from Stern this morning. They are shipping me a populated playfield. This is very good news. And an early Christmas present.
Stern is doing the right thing!

Quoted from OLDPINGUY:

Has anyone received an un-populated Playfield for Jurassic Park?

Quoted from JodyG:

Local JP pro here on location appears to have peeling clearcoat in places now. Born in August 2019.[quoted image][quoted image]

Quoted from CrazyLevi:

I wouldn't worry about it the back of your playfield will never show any dimpling so it's a wash.
Looking forward to the thread where everybody removes everything from the underside of their Stern playfields so we can compare the quality.

Quoted from zaki:

dumb question, but you had a bad jp playfiled and they sent you a new one...they expect you to unscrew all the parts and install everything on that wood?

Quoted from Dr-pin:

Any Word on what the uv does to all the plastic clearcoat etc over time?

Quoted from PanzerFreak:

Does it seem like Stern just removed artwork around posts but didn't address the actual root cause of the issue? I haven't heard of any JJP playfield problems from Oct to now but Stern playfield issues seem to keep popping up on newer builds.

Quoted from romulusx:

Yeah we’re not saying that didn’t have problems,we’re saying they we’re resolved October 2019

Quoted from romulusx:

God damn it no one is getting a fucking pass.I’m just stating the facts!

Quoted from Doctor6:

[quoted image]
Since we are posting things that are common knowledge, I figured I'd contribute.
Yes, the early Wonkas and all the Pirates have those playfield issues. That's not a secret, but they do seem fixed now.