I don't want to go home and inspect my BM66 for fear that I might find something.

I just lost a chunk out of Catwoman. Looked around and saw a few other places either missing pieces or were cracked and ready to fall off.

I reached out to my distributor and will wait and see what transpires. I’m not angry or anything. Shit happens...it’s what you do as a company when something does go wrong that makes the difference.

In the mean time, I’ll just keep playing it and enjoying it. Although it does suck buying a $7,600 game only to find chunks falling off the play field.

Yikes. The washer / post combination on the new machines is effin' ugly. This is the Jurassic Park they just got at the local bar. I checked their GoTG, which was fine, however, BM66 and Black Knight Premium were not and showed chipping at the sling posts.

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If they are going to do that, at least get some damn washers that are the same diameter as the base of the post. Seriously, how hard is that?!?!

I really, really wanted to buy a Jurassic Park, but I'm going to sit on my hands for now. I see that small post in front of the upper flipper being an issue as much as it gets smacked.

I've seen countless people complain that their machine is chipping and cracking, but I've seen just a few that have said they have contacted their distributor? Am I the only one that immediately reached out to their distributor?

Now that's just bad ass right there. Over an above what anyone would ever expect for a game with so many plays.

I do on my Catwoman. I lost a chunk from one of the posts and there is another ready to let loose. My distributor is working on it, but asked me to be patient. I'm happy to wait for them to figure out what they want to do or how it is to be resolved.

The last thing I want is another play field with the same issue.

I'll just play the hell out of it until I hear back from them.

I'm not going to get mad until my distributor gets back to me and says "Stern said to go pound sand". For now, I'm giving them time to figure out what went wrong and the best way to fix the issue. I honestly wouldn't want a new play field until they have resolved the issue anyway.

This is something that I'm not expecting to be resolved overnight. If I don't hear anything from my distributor in 30 days or so, I'll shoot them an email. For now, I'm going to play the hell out of my BM66 Catwoman with missing chunks out of the play field.

Why can't they sell it? Let them eat it, it was their screw up.

People are seeing pooling issues out of the box. You can't tell me someone didn't spot it when doing QC. Going even further, mine started chipping in about 50 plays.

Are you telling me Stern doesn't put a few hundred games on a couple of these machines and then run them through QC again? If so, whoever is doing QC over there needs to be fired.

I've posted it before, but since we are talking about Quality Control.....Everyone remember the ghosting issues?

Skip to the 11 minute mark.

Guy Giving Tour: "Yeah, we have this awesome light table to make sure we can spot ghosting insert issues." "Can we show them how it works?"

Guy Doing QC: "Uh, this thing is supposed to be plugged in?"

https://www.youtube.com/watch?feature=youtu.be&v=UR2WflOczwU&app=desktop

It's been a few months without hearing anything, so I reached out to my distributor again to check on the status. I was kind of waiting for Stern to figure out which way was up and my distributor to get through the holidays before I started hounding them again. Hopefully I'll heard some good news soon....

Meanwhile, my BM66 Catwoman continues to fall apart.

The good news is that my distributor said they are working on it for me, so I'm going to trust them. I've been dealing with them since day 1 of my pinball addiction about 4 years ago. They have been great so far, so I'm going to give them every chance in the world.

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The only thing I could think of is that they didn’t want you to be able to hold up the flipper and make the shot wider (easier).

1. Yes, at least in my case. I worked my butt off to get into the IFPA top 1,000 so I could take advantage of their pricing. I have the money sitting in my account for a JP Premium. The key word is "sitting". I'm not buying a damn thing from them until they do something about my BM66.

2. Our operator has been buying every game off the line. He's told me that his locations are all requesting pinball. If he's buying them all, he must be making his money back.

I'm glad to see they did something, however, the word "blank" in your post would have pissed me off. I'm not sure if I would settle for that or not. I'm still waiting for a response.

I'm still waiting on my distributor to help me with the chunks missing from my BM66 Catwoman. The last email I got in response to my "hey, I'm still here, help me out" was that Stern was closed. I'm assuming they aren't anymore since they are pumping out games like they are free.

On a side note, I'm beginning to think that the people in this thread (myself included) are the only ones that care about chunks of their play field falling off, since they are still selling games like hot cakes.

Those of us that have chunks missing from our games just have to give into the fact that Stern isn't going to change and they aren't going to fix anything. Why would they do the right thing when people are coming out in droves to buy TMNT? Why change your manufacturing process when people are literally throwing thousands of dollars at you.

I really, really want a Jurassic Park LE, but I'll be damned if they are going to get anymore of my money while I'm missing chunks out of my Catwoman playfield. I brought it to my distributors attention almost a year ago and I still have no resolution.

It's a shame to, because I really like Stern games and always had good service through my distributor.....until now.

It's on the right orbit and at the top of both slings. I just sent them another email. I started asking for help back in August of 2019 about 60 days after it was delivered and I noticed things falling apart.

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According to my distributor, they put in a warranty claim and it has been documented. Not sure where that gets me, but apparently Stern is aware of the issue. I would have bought a JP Premium by now if they would have resolved my issue.....

The problem here is that they don't stand behind their products and there is no aftermarket support for these issues.

I hope for your sake that if you have issues (and I hope you don't), that it's just a little pooling and not something more serious. I'm missing chunks out of my playfield and the chunks took the artwork with them. There is no ironing them back on.

No pooling, nothing. Play field looked great. About 90 days in I noticed something on the play field while I was playing. It was a chunk of the play field.

There is definitely no magnifying glass needed to see the missing chunks.

I hope you don't run into any issues, but I can tell you one thing, if you do, you're in for a kick in the nuts.

I worked my butt off last year to get into the standings were I can get the discount. Ask me if I’ve used it?

I was dead set on a Jurassic Park Premium. But since Stern and my Distributor decided they didn’t care about the chunks missing from my Catwoman, I’m not buying anything.

Well, maybe a 240 gallon rimless aquarium....

They probably care....

I have one and I would definitely not be happy with an unpopulated play field. As for the lawsuit, I wouldn't go class action, but I'm currently exploring how to go about suing an out of state company.

I'm probably going to get down voted for this, but this thread was started a year ago. If you knew about these issues before you bought a game, then I'm sorry to say, but you knew what you were getting into so you should accept it. No bitching, no complaining, no replacements.

I'm constantly shocked at people that post pictures of their brand new games and then whine about them being screwed up. I purchased mine before this shit show started and I'm still waiting for a play field from Stern. If you didn't know, then my apologies, but I'd bet $100 most of the people in the last 6 months knew about these issues.

I want a JP Premium more than you can imagine. I worked my ass off all of last year making the IFPA top 1,000 so I could get the discount and haven't used it. I won't use it until they fix my Catwoman and get their act together.

And people are still going to throw piles and piles of cash at them.

I'm stuck at an impasse. Stern and my distributor haven't done anything about my BM66 playfield. I've been boycotting them since August 2019 when I bought the game. My problems is that I really, really, really want a Jurassic Park Premium.

Maybe I should just flip a coin?

I haven't been able to find one locally. I've been looking, but they don't seem to come up for sale much.

I'm actually waiting to hear back from the IFPA as to the Stern rewards pricing. I might be able to save myself enough that it is worth the risk. I'm not sure how much you get off.

You definitely make a valid point though.

I've posted this before, but it's worth of a re-post. It's actually much better than a table in the corner.....

Skip to the 11 minute mark.

Guy Giving Tour: "Yeah, we have this awesome light table to make sure we can spot ghosting insert issues." "Can we show them how it works?"

Guy Doing QC: "Uh, this thing is supposed to be plugged in?"

https://www.youtube.com/watch?feature=youtu.be&v=UR2WflOczwU&app=desktop

Just out of curiosity, what would you do to resolve the situation? I'm in the same boat. After almost 18 months of harassing my distributor I'm *supposed* to get an unpopulated play field.

What other recourse do I have? Fight with them for another 18 months? Pay $5k for a lawyer and file a lawsuit? At some point, you just have to cut your losses and move on. Am I satisfied, no, not really. Is it better than nothing...sure.

Anyone watch IE pinball? I don’t very often but at the start of the one video he mentioned that he was getting a box for a replacement playfield.

Does anyone know what the damage was on his or how he was able to get a replacement?

It was at the beginning of the video named “More Avengers Infinity Quest v1.00!”.

Maybe I’ll be lucky and he’ll be in this thread.

I've been fighting with my distributor for almost 2 years and haven't gotten anywhere. I told them about the issue about 45 days after receiving the game. It's always "I'll check with Stern and get back to you". Then I wait a few weeks, email them again and I get the "I'll check with Stern and let you know".

I'm really pissed off and half tempted to throw them under the bus because they appear to have hung me out to dry. I've bought 3 games from them and would have bought a JP Premium shortly after they were released, but since no one has stepped up to fix my issue, I'm not buying shit.

I'm curious, have you had any issues with your games? Are there pieces of your play field falling off?