(Topic ID: 249870)

Continued playfield issues with JJP and Stern

By f3honda4me

4 years ago


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#6622 3 years ago

Bad news regarding playfield finish. My Willy Wonka LE has a August 2020 production date. I've submitted a support request and am waiting to hear back from JJP at this time.

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#6631 3 years ago
Quoted from JY64:

Dude if you go that far out of your way to look for issues pinball is not for you.

It will surprise you that I totally agree with you. I've got a Star Trip that's in much worse shape and I play it. Maybe someday I'll touch it up and clear it but for now it's fine. These machines are designed for commercial route/arcade operation and these defects won't affect the money that a machine in an arcade/on a route makes.

I knew about the possible playfield issue before I purchased the machine and wanted to let others know that the issue still exists if it's a show stopper for them, it's not a show stopper for me. I also plan to purchase a Mirco repro Safe Cracker playfield to replace the oem one that has missing insert information on the red inserts from my failed mylar install/removal attempt and raised inserts on the lower playfield. If the clearcoat/art defects bothered me I wouldn't be buying another playfield from the same manufacturer that produced this playfield.

I've reached out to JJP to see what possible solutions exist and I'm perfectly happy to leave the playfield exactly as it is now. If customers don't contact the manufacturer, the manufacturers won't know that the issue exists. I like playing the game and I think that most of these defects won't be an issue because the rubber on the post will hold the ball away from the defect and the art/clear won't flake off.

#6730 3 years ago
Quoted from pin2d:

Is anyone else having bubbling and chipping other than antron77?
Just curious that we only have one playfield so far with an issue with all the games that are shipping and out there? Need more info...

Yes, my Willy Wonka LE produced 08/2020.

https://pinside.com/pinball/forum/topic/continued-playfield-issues-with-jjp-and-stern/page/133#post-5912715

#6735 3 years ago
Quoted from fnosm:

I wonder when the playfield was manufactured.

Based on what I found under the apron, it has a date code of 08/01/2019. I'm guessing that the date is formatted as DD/MM/YY which is more common in Europe not MM/DD/YY as is more common in the U.S.

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#6753 3 years ago
Quoted from mikepmcs:

My CE is similar. February 2020 build. I posted picks up on the other Wonka thread but am currently locked out from replying there cause it's a hot topic? or some stuff. Putting the playfield together without proper (clear) cure time. It's as simple as that. I'm interested to see how JJP responds to your ticket. Please keep us posted.
r/

I've heard back from JJP on my playfield. Per Jack's addressing this in 2019, JJP doesn't replace a playfield that only has pooling. If the playfield should start chipping, JJP will evaluate and determine if they add you to the replacement playfield queue. They are keeping my support case open at this time. As I've said before this is a commercial amusement game not a fine collectable and I understand that pooling alone doesn't warrant replacement. If the playfield deteriorates beyond pooling I'll be contacting JJP for further consideration and will keep the forum updated. Now I'm going to go play the snot out of my new toy.

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