Quoted from Psw757:

Where did they say it wasn’t an issue publicly?
They must be saying it’s an issue if people have been getting replacement pf’s.
I’ve seen several in various threads comment about sending theirs back and getting a new populated in exchange.
So clearly they admit there is an issue.

Quoted from rubberducks:

That's so bad it almost looks like things were screwed in when the clear was still wet to the touch. Awful.

Quoted from YeOldPinPlayer:

Not under warranty. People looking for resolution need to remove that word from the conversation. The warranty is printed in every manual I've looked at and it doesn't cover playfields.
Yes, companies have 'taken care of' customers outside of warranty. Without that written warranty we're all left mostly guessing what is covered, for how long, and under what conditions.
It might be helpful to get organized. Decide what to call the defects, document who has them, how many, and on what machines. Affected purchasers could post photos, your distributors could refer to those when dealing with the manufacturers.

Quoted from Nibbles:

Can't you just take the actual cash value instead of another PF that will bubble and chip? If there's people that can't do the PF swap, seems the better option for them would be a partial refund equal to the ACV on the proposed 'replacement' playfield.

Quoted from Utesichiban:

And how exactly are they going to be able to guarantee that? It sounds like both JJP and Stern both have ongoing issues with current games. Seems to me they still dont have a handle on what or why these issues continue to occur or the problem would already have been remedied.

Quoted from Who-Dey:

If you say that you can I believe you because i know that you are a straight up guy, BUT you obviously work on pins a lot right? How long did it take you the very first time that you did a playfield swap and what about those people that are just not capable of doing one?
I just don’t understand why its ok and even considered acceptable by some for a pinball company to sell someone a defective product that cost ten thousand dollars and then tell them to get screwed. If the consumer has no protection against things like this then why aren't car companies telling their customers to get f***** when they buy a new car and the motor or transmission goes out?

Quoted from Pinballer67:

I spent $9500 on my Pirates and it has pooling in multiple areas but no chips yet. I've installed in star posts under the slings and rubber washers to cover the problem.
JJP has done a few high profile phone calls to some with the worst chipping and offered a free PF. Great PR move but is it an offer to everybody with issues?
My PF will chip at some point and I paid primo amounts of cash IMO. I am going to make a claim with JJP and see if I get a free PF which I would think would be the minimum they could offer. If this happens, at least when I sell in the future, my machine will have the issue but I can offer the free PF as compensation.
However, the current condition is that the PF must be chipped to get a free PF.
I'll see what happens, if there are any legs to this offer from JJP or if it was just a few high profile settlements to help calm the pitchfork riots.

Quoted from iceman44:

Hey that gives me an idea. To bring back pinball in a huge way Stern should figure out how to put a coin pusher mech in each game that drops quarters for hitting certain shots or scores!
Put the coin pusher in the back box and watch men, women and children go nuts. Lol
Boom boom, location pinball is back baby