(Topic ID: 249870)

Continued playfield issues with JJP and Stern

By f3honda4me

88 days ago

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  • 3,149 posts
  • 400 Pinsiders participating
  • Latest reply 3 hours ago by underlord
  • Topic is favorited by 111 Pinsiders


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#227 85 days ago

Just another 55 days to the "A night with Jersey Jack Pinball" event at Expo. If nothing else, someone has to get answers out of the crew.

#347 83 days ago

Maybe Gary is overseas with "Spotty Cell Service" too.

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#424 81 days ago

But JJP spends so much on Toys, Keefer's awesome code, quality control etc......

#453 81 days ago

I'm sure those upper washers by the "plastics" are gentle on the balls.

#473 81 days ago
Quoted from razorsedge:

The balls can not get even close to touching the washers.

I meant the upper washers. I edited my post. Sorry for the confusion.

#566 80 days ago
Quoted from TomT:

It is beyond me why anyone would giver either company a dime until this is resolved.

Some have given one of the COmpaNies $550.00 [plus shipping] for a spare playfield. That COmpaNy must have one helluva hypnotist's pocket watch......

#610 79 days ago
Quoted from Vakarian:

New feature matrix:
Auto-customizing Playfield - pooling, rippling and chipping of varying degrees over an unspecified period of time sure to delight and amaze you as changes create that one-of-kind patina unique to your game. Results may vary. No extra charge.

JJP would find a way to monetize it.

#644 78 days ago
Quoted from o-din:

And how nobody has mentioned a real resolve yet.

Well, Jack says JJP is working on it. Listen to his one-way statement on the monotone sycophant twins podcast; "It's from the heart". His retirement may have been pushed back a bit with this.

#663 78 days ago
Quoted from BMore-Pinball:

Day and night...... Lol

Thing 1 and Thing 2.

#987 71 days ago

I've completed several swaps of Eight Ball Deluxe and Centaur playfields. 20-22 hours each including troubleshooting and adjustments for me.

#1030 71 days ago
Quoted from PanzerFreak:

That's really good. Think maybe 50 hours then for a Pirates due to the amount of parts on the game?

I'm not sure. Many on these problem playfield threads say that the JJP playfields will be easier, taking less time due to modularity, added connectors etc. I know I would not perform a playfield swap for less than $2K. I would need the complete machine as I'd need to make sure it properly fit and seats in the cabinet as well as every light and switch worked.

I may value my time differently than others so if someone will do it for $1k and it's top-notch work, that's the way to go. Also note, I am not offering to swap playfields at this time. My personal schedule is booked for two years.

#1056 70 days ago
Quoted from NeilMcRae:

my engine has blown up in my car. BMW dropped a new engine off and I'm doing the swap myself.
Are you guys serious? A replacement playfield on its own is +nowhere+ NEAR an acceptable solution to this. Please please please for the love of god stop saying it is.

This pinball thing is more akin to BMW sending you a new engine block and the a connecting rod that snapped and grenaded your engine. Remove engine, remove everything from the old engine and install it on the new one. Don't forget $200.00 or more worth of gaskets & seals. Also hundreds of dollars worth of special tools.....

#1071 70 days ago

Bally and Williams, when they were real, stand-alone companies were publically traded in the '70's forward. They gained great Capital to expand and diversify. Selling slot machines as Gambling expanded sure helped Bally. Williams (Seeburg, the Parent company) stumbled with them at first, stopped making them then got back into the business in the '90's.

When they had issues, they had real, parts stocking, service department equipped distributors who handled repairs, kitting of repair parts and would install parts if needed. They repaired boards, monitors etc. in-house quickly. The service department was very busy with ten technicians and three parts guys. The manufacturers paid the distributors to make problems go away.

I briefly worked for Bally Midwest (Former Empire Distributing) in their Livonia, Michigan branch as a board technician. I left the route operator for more money and what I thought would be a chance to grow. A week later, the two owners of the route and their silent partner came in and talked to the GM of the branch (Everybody's pal, Hank Heiser) asking if he would be pissed if they offered me a deal I couldn't refuse. Or, they asked him to fire me so I would come crawling back to them. I was called in the office and they made me a really nice offer so I went back. Of course the business later went South with the video game crash so I eventually left the business, re-entered college and never looked back. Other than as a hobbyist and one of Clay's slaves at the VFW.

#1126 70 days ago
Quoted from zaphX:

I might get hit by a truck years from now. Today, I'm having a great time playing a great game!

Of course if you're in a Tesla, you'll be fine since they are the best-built, highest quality vehicles there are. Just like JJP machines.

#1168 69 days ago
Quoted from PW79:

I was in the NIB market during Stern’s ghosted insert era (2017 me thinks)
Before pulling the trigger I reached out to Stern to see if they fixed the issue.
No response
Then the new Star Wars manual had wording stating ghosting was normal IIRC
So I bought a NIB Golden Tee instead & love it
This time around I am eyeing a NIB Big Buck Hunter HD
Or maybe I will just wait & see what Stern does
Either way I’m buying some more cool shit so life is good
Super Chex looks awesome. Get one dude!

Maybe buy a few new slot machines instead of pins. You think pins are expensive? The new slots are approaching $40K apiece with an unlicensed theme.

#1177 68 days ago
Quoted from meSz:

Agree with Cosmo here. I've been waiting on Stern for 3 months now for something else and anytime I call in I get "let me look into it and get back to you". Call week later and get "oh yeah, let me look into it for you and get back to you"

Call them again. As soon as they say that, tell them to stop right there. You have f-i-v-e minutes starting now to solve this. Otherwise I'm calling the credit card company and starting a chargeback. I have my waste of time CONtacts with you documented. You can come pick up your piece of shit machine. I am done. Don't care if it's a distributor getting dinked, they will sue you or short pay you on a current invoice.

Show them that two can play this game....

#1198 68 days ago
Quoted from BMore-Pinball:

Yeah, but how long do you think it takes a casino to break even on a slot machine? Months, weeks, days?

High traffic casinos with a popular game get under 90 day payback. If the trend is significantly less, out they go back to the manufacturer.

#1429 63 days ago
Quoted from luckymoey:

You'd think Stern would publish something about the change in the design around posts, and possibly the clear coat itself, but they are apparently still being very careful not to say or do anything that could increase their liability. I hope they don't convince themselves that the damage to customer goodwill and NIB sales won't be too bad if they just fix the problem going forward without properly addressing defective playfields on the past several games. They've always done right by me, which is a big reason I was willing to buy NIB despite their ridiculously poor written warranty.

They did publish something. All of their flyers state "Game subject to change".

#1671 57 days ago

BBB is a Joke, IMO. That said, Stern has a better rating than JJP or Pinball Sales.com

#1674 57 days ago
Quoted from JohnnyPinball007:

I once had a exterminator giving me the run around about finishing a job I had already paid in full for. My BBB claim got his butt back in gear.

So he was extorted, I mean he paid, to join the BBB and then tried to weasel out on work. Glad it helped you be made whole.

#1809 54 days ago
Quoted from iceman44:

Who is gonna organize the attack on Stern at expo and demand answers from them on the spot? Or will it be the usual ass kissing contest?
Need to hammer away like this thread until they cave!
Tie yourselves together in a human blockade and block off the exits until we get some info!

You know if a verbal question attack is staged on Jack, he will have Martin edit it out. Just like his attack on Gary was edited out from the 2011 TPF video that's out there.

#1874 53 days ago
Quoted from Roostking:

Wrong. I just got informed that I have a recall on a 2010 vehicle I own. Has it been a problem, no. Should the manufacturer take care of it if they identify a problem. Ill let you answer that.

There is a big difference between a "Service Action" or Campaign versus a "Recall". Whether the Recall is "voluntary" or forced, it means NHTSA was involved in the USA, MOT in Canada, TUV in Germany etc.

#1988 52 days ago
Quoted from Chambahz:

There are no Ferrari’s in the parking lot.

But there was a Lamborghini in the executive lot at Williams (3401 N. California Ave.) in the mid-1990's.

Also a Bentley at WMS in Waukegan (and N. California when Brian G. was slumming it) until 2013.

3 weeks later
#2659 31 days ago
Quoted from zaphX:

I think you should demand a completely new shirt AND demand they put it on your body for you.

If you're not the original owner of the shirt or did not buy it from an authorized distributor, no warranty. If it was a freebie tossed to you at a pinball show ra-ra pep rally, no warranty.

3 weeks later
#2870 11 days ago
Quoted from flynnibus:

Maybe you should go back and update your wildly inaccurate stories with corrections.

That has to be the first time that he ever lied in a post for dramatization.

He's slipping as he forgot to write at least one word in his fable using all CAPITAL letters to get better SHOCK VALUE.

#2892 10 days ago
Quoted from WackyBrakke:

You are still looking at easily 20 hours of work. I make $200/hr, so is Stern going to pay me $4000 for me to swap my playfield?

And as I always say, my personal time is worth double of what I make in salary.

#2897 10 days ago
Quoted from jfh:

How much is it worth if you don’t have a salary?

Double of what your last job's pay rate was adjusted for inflation plus double any monthly defined benefit income divided by 176. Social Security, pensions. Nothing for dividends, interest, Capital gains or annuity income.

1 week later
#3144 1 day ago
Quoted from smalltownguy2:

Not even close.
If I told you the profit on a JJP SE, you'd shit your pants.

Tough way to make a buck......

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