Why do you think this? Because a company that has never manufactured a pinball machine before is going to have no quality issues?

Munsters has no artwork under the sling posts. Has anyone seen a Munsters with pooling in that area?

I have not heard of Stern sending blank playfields to resolve a playfield issue, only populated ones. With Ghostbusters, it took a long time for them to get the playfield swap program in place and start sending them out. Perhaps it will take some time to get this ramped up, but I am confident Stern will take care of many customers. I am sure some will still not be happy, because in the past they have swapped the bad ones (crossing some sort of threshold) and not swapped some they deem to be minor.

I agree with this. It will probably be for chipping or severe pooling. Minor pooling that requires a camera at full zoom where you see dust specs will probably not be swapped.

Before Stern swapped out my Ghostbusters PF they sent me a bottle of clear. That won't be the final resolution for those with a truly bad playfield. The frenzy on here, while understandable to a certain extent, is also quite over the top. Give Stern a chance to make it right. Can't speak for JJP as I have not been a customer, but I have not seen an example of a populated playfield replacement from them.

Stern has replaced Ghostbusters, Spider-Man Vault, Star Wars, Metalica, Iron Maiden, Beatles (just that I personally know of) games with populated playfields. Zero announcements. These are dealt with on a case by case individual basis.

Um.... they just did.

https://sternpinball.com/2019/10/10/stern-pinball-enhances-quality-assurance-team/

I would follow up once every week or two.

That playfield should have never left the factory. Stern will take care of him but it shouldn’t have happened in the first place.

Call them during business hours. Usually someone answers. Don't leave voice mails or emails. As someone mentioned earlier, they are old school and are not super responsive with electronic communication.

I know we have one person that has reported issues with the new Stern playfields with no artwork around the posts. Not a large sample size considering how many games are shipping. Have there been others?

Incorrect. Micro has said over and over he has never supplied Stern.

Thanks. Good to have someone with actual knowledge chime in vs the folks talking out of their ass.

I notice the dimples much more with the thicker Stern clear vs the thinner. Either way, dimples happen on every pinball so that doesn't concern me. Artwork chipping away does.

https://www.twitch.tv/pinballexpo/video/772313718?t=22m05s

Skip to 22m if the link doesn’t take you there.

You don't. Just document the play count and the date when you did the swap. At the end of the day, the condition of the game will speak for itself. I have seen fantastic games with 30K plays and garbage ones with 10K plays.

I honestly don’t think they switched. They just used the old bad stuff and are off the radar because they are so small.

If that is true it’s really an unfair advantage for Spooky.

I don’t know anything. Just posing a possible theory.
Someone could test the chemical composition of the spooky clear to know for sure.

Do you guys think HEP or Kruzman uses the latest State of California environmental commission approved clearcoat?

I don’t think the ribbing “has to always be there”. That wood should have been rejected before anything.

The light does have to reflect at the perfect angle to see it in most cases.

Thats Badar and I think Spooky uses them also.

The new stuff is awesome though. I’ve had a good mix of both and you are missing out if you only go 90’s Bally Williams.

I think people care more and less based on levels of severity. If huge chunks of artwork was coming off the playfield vs a spec by the post that you need a to do a 10x zoom on a photo to see clearly are totally different things. Both suck, but far different levels of suck.

Same in the USA.

"Hooking you up" not the same meaning as "Hooking up with you".

Why isn’t there a washer under that spade bolt?

Stern handles playfield issues on a case by case basis and the solution they offer generally changes based on the severity of the problem. I have not seen replacement playfields offered for just some shooter lane wear. Doesn't mean it has not happened, but I have never seen it.

Stern released a counter point video. Not an accident that the titles of both videos are almost identical. It is very well done.