Quoted from Yoko2una:
Oh he did...
Quoted from Who-Dey:
A defect is a defect no matter how large or how small and new products are supposed to be free from defects. Chipping and pooling is also not normal or acceptable on a new pinball playfield.
A new product should not have defects, but I don't agree that the size or type of defect doesn't matter.
I don't remember Stern giving people new playfields for the LOTRs that had slight registration issues, nor should they have IMO.
I reported two issues on my WOZ, back in 2013. It had a scratch on the backglass and the back upper edge of the lower cabinet was shredded, like it had been cut by a dull saw. JJP sent me a replacement backglass. The cabinet I felt was minor since it couldn't be seen from the front, so I didn't ask for anything.
I've also seen varying degrees of graining on the playfields from multiple manufacturers. Doesn't look great but doesn't make the playfield wear any faster. Again, manufacturers will not send you a new playfield, nor should they IMO.
I think things like pooling and ghosting that can lead to more extensive damage do warrant a new playfield.
Quoted from Utesichiban:
If it is true Stern is now saying playfields arent covered by their warranty, it is a huge red flag.
Stern warranty from the Dead Pool manual. No mention of playfield imperfections so that's up to their discretion or lawsuit as others have mentioned.
I think the warranties from other manufacturers are similar.
STERN PINBALL INC LIMITED WARRANTY
Stern Pinball Inc ('SELLER') warrants only to the initial purchaser of its products that the items listed below are free from defects in material and workmanship under normal use and service for the warranty period specified:
• Printed circuit boards (game logic): 2 months
• Dot Matrix / LCD Display: 9 months
No other parts of seller's product are warranted. Warranty periods are effective from the initial date of shipment from seller to its authorized distributors.Seller's sole liability shall be, at its option, to repair or replace products which are returned to seller during the warranty periods specified, provided:
1.Seller is notified promptly upon discovery by purchaser that stated products are defective.
2.Such products are properly packaged and then returned freight prepaid, to seller's plant.
This warranty does not apply to any parts damaged during shipment and/or due to improper handling, or due to improper installation or usage, or alteration. In no event shall the seller be liable for any anticipated profits, loss of profits, loss of use, accidental or consequential damages, or any other losses incurred by the customer in connection with the purchase of a Stern Pinball Inc
Except as specifically provided in a written contract between seller and purchaser, there are no other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. This Game Service Manual and all other documents relating to this product, playfield components, features, rules, programming, and operation are subject to change without notice (Service Bulletins, if applicable, available through official Stern Pinball website).
ATTENTION! IMPORTANT WARRANTY INFORMATION
The electronics system, node network architecture,mechanical devices and associated software control systems in this pinball machine are designed to work with genuine Stern Pinball accessories and devices.Installation of non-authorized accessories, lamps,LED's, motors or other devices or modification of electro-mechanical devices may damage the system and will void your warranty.
Quoted from Who-Dey:
I dont mind being patient at all. Heck if they told me that it would be a year or longer I wouldnt even care as my situation doesnt require immediate attention, but I just want to hear something besides crickets. It's very disrespectful of them to not even acknowledge a customers issues. I just want to get my defective playfield replaced and unfortunately for Stern the only way I'm going to be happy is with a populated playfield and not a unpopulated one.
You've been one of Stern's most vocal supporters and responder to those who criticize them, as well as buying a bunch of their games.
IMO, if they're being selective about who gets taken care of, it's very short sighted of them not to take care of you, and in a timely manner.
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