Quoted from JodyG:
Shame on people for accepting an unpopulated playfield as an acceptable remedy. Stern sold a defective product, end of story. Their options are to come pick their machine up and send a new one, or send someone out to swap in a populated playfield. Anything less is enabling Stern to produce even crappier products because they know they can get away with it.
Seriously? One cosmetic flaw and you expect Stern to replace the entire game even if months old or thousands of plays, eating shipping both ways? Stern would then be stuck with a used game they cannot sell and out many thousands of dollars. That seems a bit extreme to me. I'm not sure what Stern should do with all this but I know what we all can do - not buy nib games until 100% confident that we will be satisfied with what we are buying.