(Topic ID: 249870)

Continued playfield issues with JJP and Stern


By f3honda4me

6 months ago



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#2916 3 months ago
Quoted from JodyG:

Shame on people for accepting an unpopulated playfield as an acceptable remedy. Stern sold a defective product, end of story. Their options are to come pick their machine up and send a new one, or send someone out to swap in a populated playfield. Anything less is enabling Stern to produce even crappier products because they know they can get away with it.

Seriously? One cosmetic flaw and you expect Stern to replace the entire game even if months old or thousands of plays, eating shipping both ways? Stern would then be stuck with a used game they cannot sell and out many thousands of dollars. That seems a bit extreme to me. I'm not sure what Stern should do with all this but I know what we all can do - not buy nib games until 100% confident that we will be satisfied with what we are buying.

#2959 3 months ago
Quoted from Spyderturbo007:

Why can't they sell it? Let them eat it, it was their screw up.
People are seeing pooling issues out of the box. You can't tell me someone didn't spot it when doing QC. Going even further, mine started chipping in about 50 plays.
Are you telling me Stern doesn't put a few hundred games on a couple of these machines and then run them through QC again? If so, whoever is doing QC over there needs to be fired.

It's not a new revelation that Stern doesn't make QC and support #1. Just saying. I'm not going to get in the way of the pitchforks and torches. Hope it all works out for you guys. I know it sucks. I would say that I am not going to buy a nib game for a while over this but no plans to do so anyways. Too expensive.

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